Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Organizational Structure

The hotel IT Supervisor provides additional support to the hotel IT Manager on the day-to-day IT support within the hotel they are based in. This includes, but not limited to first line colleague support, second line guest support, IT hardware and software maintenance tasks, system event alert rectifications and routine task management.

The IT Supervisor is an additional resource for the hotel on all IT and AV support issues (proactive and reactive).

The IT Supervisor role can provide additional support to the IT Manager for extended support hours during weekdays or weekends.

Duties and Supporting Responsibilities

Executive Summary

• Day to Day Colleague IT Support. Second Line Guest Support. Weekend Support Colleague (if applicable)

IT Support Management

• Daily Guest & Colleague Support
• Assist with IT Routine Task List (38)
• IT Issue Troubleshooting

Audio and Visual

• Audio Visual Dedicated Services & Support
• Coordinating and executing preventive maintenance
• Support for Meetings & Events

Project Management

• Project Tasks Follow Up

Cyber Security and Compliance

• Project Tasks Follow Up

Qualifications / Experience:

• Prior experience, at least 2-3 years, in a luxury hotel/resort will be considered as an asset
• A degree in Information Technology
• Fluency in English
• Customer focus oriented
• Problem solving
• Team player
• Adaptability
• Analytical skills

Benefits

We offer exciting benefits including and not limited to :

• Accommodation provided
• Medical Private Insurance for all Colleagues
• Free meals at Colleagues' Dining
• Free laundry of those wearing uniform
• Colleague recognition and reward program
• Learning & Development Program
• Task force Opportunities across the Group of Mandarin Oriental
• Colleague Social events and Wellness programs
• Various discounts provided within the Resort and in the nearby area
  MORate: Experience any Mandarin Oriental Hotel Group in the world at a special rate
  MOComp: Complimentary room nights and a selection of additional benefits and
  discounts through our new MOcomp benefits program