Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.   
 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.  
 

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.  
 

The Role  

Mandarin Oriental Makati is seeking an experienced IT Manager to join our pre-opening team. This role is central to establishing and maintaining the hotel’s technology infrastructure, ensuring seamless operations for both colleagues and guests. The IT Manager will oversee daily IT support, manage projects, and implement Mandarin Oriental Hotel Group (MOHG) standards, while driving innovation and safeguarding information security. 

Key Responsibilities

• IT Operations & Support 

• Provide day-to-day IT support for colleagues and second-line support for guests. 

• Oversee troubleshooting, escalation, and resolution of IT issues across systems and devices. 

• Manage routine IT tasks, including infrastructure maintenance, endpoint device management, and monitoring of core hotel applications. 

• Configure and maintain telephony systems. 

• Ensure compliance with MOHG standards in all IT operations. 

• Audio Visual & Event Technology 

• Support IT and AV requirements for meetings, events, and guest functions. 

• Oversee event technology setup and delegate AV management as needed. 

• Team & Resource Management 

• Lead and supervise the IT team, managing daily assignments and rota scheduling. 

• Provide guidance, training, and support to ensure high performance and service delivery. 

• Project Management 

• Plan and execute major IT projects, including system implementations and upgrades. 

• Manage change requests and ensure smooth transitions with minimal disruption. 

• Coordinate with vendors and escalate issues when necessary. 

• Cybersecurity & Compliance 

• Implement and monitor cybersecurity measures, including endpoint protection and vulnerability management. 

• Conduct alert monitoring, follow-up, and system audits. 

• Deliver information security awareness and MOHG policy training to colleagues. 

• Maintain IT documentation for compliance and audit purposes. 

• Network Management 

• Oversee physical network troubleshooting and maintenance. 

• Fulfill additional network requirements for events and special guest needs. 

Qualifications & Experience  

• Bachelor’s degree in Information Technology, Computer Science, or related field. 

• Minimum 5–7 years of IT experience, with 2-3 years having managed a team.  

• Experience in luxury hospitality or pre-opening hotels is an advantage, but not required.  

• Strong background in network setup and maintenance.  

• Cisco Certified Network Associate (CCNA)   

• Strong knowledge of hotel systems (PMS, POS, CRM, HRIS) and IT infrastructure. 

• Proven expertise in cybersecurity, data privacy, and compliance. 

• Excellent leadership, communication, and project management skills. 

• Ability to thrive in a fast-paced, pre-opening environment with tight deadlines. 

 
Why Join Us?  

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.  
 

Our commitment to you:  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.  

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.  

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

 
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