IT Assistant / Supervisor

Mandarin Oriental, Tokyo is looking for an IT Assistant / Supervisor to join our IT team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

Based at the Mandarin Oriental Tokyo, the IT Assistant / Supervisor who is responsible for providing IT Support Management, Cybersecurity and Compliance Management and Project Management.

The IT Assistant reports to the Director of IT / IT Manager.

As IT Assistant / Supervisor, you will be responsible for the following duties:

IT Support Management

• Serve as first line support for guest and hotel colleagues
• Perform daily system maintenance work to provide a robust and stable IT system
• Perform IT maintenance tasks on end points, IT infrastructure, telecommunication technologies, hotel operation applications
• Provide support for meetings and conventions in the hotel
• Provide training and guidance for IT specialist to perform daily work

Cybersecurity and Compliance Management

• Perform daily information security tasks as required
• Follow up vulnerability findings and rectify the issues
• Replace or upgrade end of life technology and ensure all EOL technologies are upgraded/replaced before the expiration date
• Manage end point protection tools and ensure all agents are installed and security controls are enforced

Project Management

• Follow up assigned project tasks and ensure it is completed on time
• Attend project meetings and report task status

As IT Assistant, we expect from you: 

Mandatory

• Two years internal IT Specialist experience or three years IT Specialist position within hospitality
• Experience with supporting Windows based server and desktop platform
• Experience with supporting LAN and WLAN environment
• Ability to have effective verbal and written communications, at least can read and write in English
• Ability to pay attention to the details
• Ability to work out of normal business hours when necessary
• Ability to work with minimal supervision but also work well with teams
• Ability to manage time properly and complete tasks on time
• Has customer centric mindset and ability to support guest as needed

Desirable

• Knowledge of the technology used in hospitality industry is preferred
• Strong problem solving and analytic skills
• Ability to meet deadlines and work well under pressure
• Demonstrates accuracy and thoroughness and monitors own work to ensure quality

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

We’re Fans. Are you?

IT Assistant / Supervisor

マンダリン オリエンタル 東京では、IT部門の一員としてIT AssistantまたはIT Supervisorを募集しています。 

あなたは職人技の達人ですか？チームとして共に成功を収め、誠実さと尊重の精神を示しながら責任を持って行動する環境で輝ける方ですか？成長志向をお持ちですか？私たちは、ファンズ オブ エクセプショナルになって頂ける方をお待ちしています。

数々の権威ある賞に輝くマンダリン オリエンタルは、世界で最もラグジュアリーなホテル、リゾート、 レジデンスを展開しています。マンダリン オリエンタルは、オリエンタルの伝統と、立地する土地の文 化や独自のデザインを反映させた、卓越したホテルづくりで定評があります。当ホテルグループの使 命は、きめ細やかなおもてなしを通じて、お客さまに感動と喜びをお届けすることです。マンダリン オリエンタルは、ラグジュアリーホス ピタリティ業界における革新的なリーダーとしての名声を高め、長期にわたって持続的成長を実現しています。

マンダリン オリエンタル 東京は、その先進的なデザインと、数々の受賞歴を誇る「おもてなし」精神 に満ちたサービスにより、東京を代表する洗練されたラグジュアリーの象徴としての地位を確立して おります。東京の歴史と文化の中心地ともいえる日本橋エリアに位置し、現代的でありながら、時代 を超越した建築の美しさを備えた、マンダリン オリエンタル ホテル グループにとっての国内１号店 です。

職務内容

IT Assistant / Supervisorは社内のITサポートやサイバーセキュリティ、コンプライアンスのマネジメント、様々なプロジェクトの遂行に携わって頂きます。詳しくは上記の職務内容をご確認ください。

Director of IT、またはIT Managerにレポートします。

応募資格も上記requirementをご確認ください。