Duties and Responsibilities

Maintenance and Support

• Handle installation and technical support for all computers, printers, telecommunications and other IT peripherals.
• Handle hotel guest technology related inquiry and assistance.
• Communicate with support vendor regarding the hardware repair and maintenance, replacements (RMA).
• Coordinate and monitor contractors on performing the preventative maintenance program of all IT related.
• Maintain and manage list of support issues and coordinate with the vendor or service provider for an immediate resolution.

Administration

• Perform routine and operational tasks.
• Manage IT inventory with the maintenance of the existing systems, including the warranty expiration.
• Organize all documents, manuals, master software, spares, etc. in such a way that they are secure but readily available.
• Maintain and update documentation and manuals of all computer technology up to date and in good order.
• Maintain a log of backups and locations of all media stored in the offsite backup storage.

Security

• Provide adequate physical security for hardware and related items.
• Ensure that access to hotel systems and technology are protected from unauthorized access.
• Anti-virus software is installed, kept up to date, and operational so as to protect the hotel / office systems.