Provides Hotel Guests and Colleagues technical IT and A/V support.
Installs and tests necessary hardware and software.
Establishes network users, user environments, directories, and security for networks being installed.
Installs, upgrades and configures network printing, directory structures, rights, and files services.
Works with IT Manager to perform network troubleshooting to diagnose common network problems.
Install, configure and maintain computer hardware and software
Documenting, archiving all correspondence and trouble shooting, follow up suppliers’ visits and maintenance.
Ensures technology assets are secured.
Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
Performs adds/moves/changes/deletions.
Supports Telephony Infrastructure IP PBX, IP-DECT , Company Mobile phones.
Troubleshoots high-speed Internet access problems
Maintain asset register for all IT assets
Must be able to operate independently.
Provide meeting room technology A/V services to the clients.
Maintains background music systems,
Ensure ALL guest bedrooms have working HSIA and IRES Systems
Assisting employees with hotel technology environment and related issues
Proactively prevent issues before they occur (Put procedures in place)
As and when required, take support calls out of hours