Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Scope of Position

The Income Auditor will ensure that all daily revenues that has been received by the hotel from rooms, food & beverage and other revenues are correctly and completely recognized and recorded in the General Ledger on a daily basis. To ensure compliance to MOHG and Mandarin Oriental Muscat Finance Policies & Procedures and maintain subsidiary records of various General Ledger accounts to provide detailed analysis for audit and tax purposes.

Responsibilities

1. General:

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Muscat Human Resources Strategic Policy.
• It is part of your role and your responsibility to fully support all learning and development activities.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Act as a hotel ambassador at all times.
• To carry out any additional duties requested by management, related to hotel operational activities.

1. Departmental:

• Responsible for the accounting of all daily income of the hotel and to ensure that the monthly revenue is completed and posted to accounting system on the first day of each month.

• Prepare and distribute the accurate Daily Revenue Report to management on a timely basis.

• Verify, monitor and review all hotel revenue reports and night audit reports.
• Ensuring that daily revenues and settlements are balanced/reconciled in PMS, POS and other hotel systems.
• Verify the balance of all interface postings to ensure all revenues have been posted.
• Verify and reconcile all revenue centers as reported in the income journal daily.
• Ensure all Rooms, F&B, and Spa statistics are reported correctly.
• Ensure correct SUN account mapping for all revenues and statistics transaction codes in Datavision.
• Review of any changes to room rate codes daily via Rate Discrepancy and Variance Reports.
• Verify reason and applicable supporting documents for any rooms sold at below 50% of Best Available Rate (BAR).
• Review rates charged to all walk-in guests with applicable supporting documents.
• Review of No Show Report and to ensure that all “chargeable” No Shows have been charged.
• Ensure that all rebates, allowances and discounts given to guests are properly authorized and approved in accordance with hotel policies and procedures. Any deviations from hotel policies and procedures have to be reported outright to the Director of Finance or his designate.

• Review paid-out transactions for completeness and authorization.

• Ensure all miscellaneous, negative postings, and house charges are approved and complete with adequate explanations.
• Calculate and update the foreign exchange rates for applicable currencies in the PMS system then inform the Front Desk on the approved/new Currency Rates to update the rates display board.

• Ensure that all complimentary rooms are supported with duly approved complimentary request form and prior approval by the General Manager or his designate.

• Review housekeeping discrepancy and room reconciliation reports.
• Review physical room check performed by security & hotel duty manager.

• Ensure that banquet revenue postings are correct by reconciling the banquet daily event list report which is provided by the Catering & Events team on a daily basis. Account all daily Banquet Events Order (BEO) and check the completeness of charges made to the guest as agreed in the BEO. Follow-up on errors and discrepancies.

• Review F&B voids to verify authorization and adequate back up information.
• Verify all F&B negative postings, discounts, and house charges (Entertainment Check, Officer Check, Complimentary Check) for proper approval and adequate supporting documents.
• To ensure complimentary & entertainment checks are properly accounted for and name of guest and purpose of entertainment/complimentary are indicated.
• Review “Open Key” sales for completeness and authorization.

• Ensure that credit card terminal settlements were reconciled with credit card transactions posted in the system.

• Handle credit card reconciliation discrepancies in a timely manner.
• Handle promptly all guest issues and disputes, including credit card inquiries and charge backs. Make the appropriate corrections as required after obtaining the Director of Finance’s approval or his designate.
• Prepare extension wise telephone reports and submit to all departments to review. Make sure all departments return the checked reports.
• Ensure issuance of complimentary local gift certificates and global gift cards are properly accounted for and its utilizations are administered accurately.
• Verify redeemed gift cards against Givex slips and Gift Card City Ledger/House Account.
• Conduct monthly inventory of global gift cards and submit the report to Corporate Office.
• Review the daily General Cashier Report (GCR). Verify amount banked against total receipts
• Ensure that all clearance accounts were cleared/zeroed out every month end.
• Ensure that the subsidiary ledgers (i.e. Guest Ledger, AR Account/City Ledger, Advance Deposit) were reconciled with the General Ledger balances every month end. Any variance must have proper explanation.
• Prepare month-end reconciliation for all related General Ledger and revenue balances.
• Conduct monthly spot checks in the operations such as but not limited to verification of menu price against POS, verification in outlets that checks have been opened for all occupied tables, and review of issued Emergency Kits as to completeness.
• Assist the General Cashier in performing surprise cash float counts.
• Monitor the issuances of accountable forms such as but not limited to Official Receipts, Manual Guest Checks, Complimentary Forms, etc.
• Review the Audit Logging from Infogenesis and Audit Log from SpaSoft for completeness and authorization of system changes made to menu items.
• Report audit findings for the deviations/ discrepancies noted.
• Ensure completeness of audit reports with relevant approval to be included in daily audit package.
• Ensure full compliance with Control Self-Assessment Questionnaires (CSAQ) such as but not limited to Revenues, Cash Handling, Credit Control & AR sections.

• Must have a commitment to follow all MOHG and Mandarin Oriental Muscat Finance Policies & Procedures as they relate to Income Audit.

• To cover the function other sections in Finance (i.e. Credit & Collection and General Cashier) in case of annual leave.

• Must work in a safe, prudent, and organized manner.

• Completing various reports as required by management depending on the needs of the hotel operations.
• Completing various other tasks and duties as required by Management
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.