Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The In-Room Dining Server is responsible for delivering attentive, efficient, and personalized food and beverage service to guests within the comfort of their rooms, ensuring satisfaction throughout the in-room dining experience. This role manages order taking, tray and table setup, delivery, and billing with accuracy and professionalism, reflecting Mandarin Oriental’s commitment to legendary service.

Key Responsibilities

Guest Dining Experience

• Receive and process in-room dining orders accurately and courteously.
• Deliver food and beverages to guest rooms in a timely and professional manner.
• Set up trays or tables according to established service standards.
• Present dishes and explain orders clearly when necessary.
• Monitor guest satisfaction and respond promptly to requests or concerns.
• Provide a warm and courteous interaction, ensuring a refined and seamless in-room experience

Service Flow & Operations

• Coordinate closely with the kitchen to ensure timely preparation and delivery of orders.
• Ensure all orders are checked for accuracy prior to delivery.
• Maintain cleanliness and organization of service pantries and equipment.
• Collect trays and tables promptly and discreetly from guest rooms and corridors.
• Participate in daily briefings and operational updates.

Billing & Transactions

• Prepare and present bills accurately and in a timely manner.
• Ensure all in-room dining orders are posted correctly to guest accounts.
• Handle transactions efficiently in accordance with established procedures.

Team Support & Coordination

• Coordinate with kitchen, stewarding, and other service colleagues to ensure smooth operations.
• Assist teammates during peak periods to maintain service efficiency.
• Communicate guest feedback or service issues promptly.

Service Excellence & Brand Standards

• Uphold Mandarin Oriental’s Pillars of Legendary Quality Experiences.
• Maintain impeccable grooming, hygiene, and uniform standards.
• Demonstrate professionalism, discretion, and attention to detail.
• Deliver service with warmth, anticipating guest needs in a private setting.

Pre-Opening Responsibilities

• Participate in training programs, SOP briefings, and service simulations.
• Assist in preparing IRD stations, equipment, and operational readiness.
• Support pre-opening operations as required.

Qualifications & Experience

• Diploma in Hospitality or related field preferred.
• Previous experience in food and beverage service or in-room dining is an advantage.
• Basic knowledge of food and beverage service standards.
• Strong communication and interpersonal skills.
• Guest-focused with a positive and service-oriented attitude.
• Ability to work independently and in a fast-paced environment.
• Strong teamwork and coordination skills.
• Professional grooming and presentation.

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?