Mandarin Oriental, Sanya is looking for a Coordinator to join our housekeeping team.

三亚珊瑚湾文华东方酒店现招募客房部协调员加入客房部团队。

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

你是一位具有工匠精神的大师吗？你是否有愿望加入我们团队，共同努力，一起成功？你是否能够展示诚信与尊重，勇担责任？您是否拥抱变化、接受成长型思维模式？我们诚邀您成为卓越的粉丝。

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

文华东方酒店集团是屡获殊荣的酒店管理公司，在世界各地的显著地点拥有最奢华的酒店、度假村及住宅，并拥有强有力的开发拓展能力。文华东方酒店集团因成功打造全球最炙手可热的酒店而受到广泛认可，其传奇服务的灵感源自亚洲传统，同时代表着最前沿的奢华体验。

MANDARIN ORIENTAL, SANYA

三亚珊瑚湾文华东方酒店

A hidden gem where nature is celebrated, and privacy is assured.

一个融合自然美景与身心疗愈的隐奢世外桃源

Mandarin Oriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China, extending the Group’ luxury and lifestyle retreat concept designed for seasoned international travellers in search of tranquillity and the utmost in relaxation and luxury.

The resort enjoys the tranquillity of a 1.2 km nationally protected coral bay and is spread out over 12 hectares of lush tropical bloom overlooking the warm, soothing waters of the South China Sea.

三亚珊瑚湾文华东方酒店是文华东方酒店集团在中国大陆的首家酒店，在传递当代奢华及体现海南特色的同时，反映出集团东方色彩的传统，为国内宾客提供远离喧嚣的宁静和放松。

酒店位于占地12万平方米的热带雨林中，独享1.2千米的珊瑚海滩。热带植物郁郁葱葱，俯瞰南中国温暖舒缓的海水。

About the job

Based at the Mandarin Oriental, Sanya within the Housekeeping Department in Sanya, the Coordinator will handle all communication in and out of the housekeeping office and be responsible for answering telephone calls as well as dealing with requests accordingly. The coordinator will report directly to the Assistant Executive Housekeeper. The functional positions of the room attendants will report to Coordinator, under the supervision of the office supervisor.

客房文员要协调所有接收及发出的信息, 并且负责接电话, 并且处理客人的需求. 客房文员将直接受行政副管家管理，客房服务员将归客房文员管理、受办公室主管的监督。

As Coordinator, you will be responsible for the following duties:

作为客房文员，您需要承担以下职责：

• To answer all telephone calls according to procedures.

按照程序接听所有电话

• To liaise and follow up with other department to ensure the efficient operation of the Housekeeping Department.

联络其他部门并且与其他部门一起跟进事项, 来确保管家部运作可高效进行

• To be knowledgeable in Housekeeping’s computer function.

可以正确的操作管家部电脑功能

• To be able to work independently and ability to handle all guest requests and complaints in a confidence manner.

可独立工作, 拥有处理客人要求和投诉的能力

• To conduct daily inventory of housekeeping keys/pagers after each shift.

管理每天管家部钥匙/寻呼机的点算

• To co-ordinate and prepare all blocked arrival rooms i.e. VIPs, Individual or Group rooms reports.

协调并确保所有已经预定即将入住的客房都准备妥当. 如贵宾房, 散客或团队预定房

• To print and monitor on all daily room discrepancy reports.

每天都打印并监督客房状况报告以确定现况和报告没有差异

• To print and prepare all required reports for each shift.

为每个工作班次打印并准备所需报告

• To assign and ensure that all guest requests are completed within 15 minutes of request.

分配任务并确保所有的客人要求都在15分钟内完成

• To control and assign all uncovered rooms, “DND” and refuse services rooms.

控制并分配所有没有具体人员负责的房间以及请勿打扰和不需服务的房间

• To update status of rooms on computer as and when required.

有需要时, 要在电脑上更新房间状态

• To inform Engineering of all maintenance defects and follow up all items requested for by guests.

告知工程部所有需维修的报单和跟进所有客人要求的事项

• To schedule program maintenance work i.e. window cleaning, balcony cleaning, shampooing, carpet spotting, weeding, floor polishing job to cleaners and contractors.

规划维护工作时间并告知清洁工作和承包商. 如窗户清洗、阳台清洁、地毯清洗、锄草、 地板打蜡

• To set and release OOO as and when required.

当需要时, 设立并释放故障的客房

• Each shift should be handed over.

各班次要做好交接工作

• To prepare new arrival rooms for turn down staffs.

如有新入住房需开夜床, 需立刻通知相关员工

• To print and prepare all reports required for filing at closing shift.

打印并准备每晚需要归档的报告

• Complete the relevant forms required by the FLHESS audit, e.g. baby cot checklist

完成FLHESS审计要求的相关表格，如：婴儿床检查表

• To record lost and found items brought down by cleaning staff.

对员工捡到的失物招领事项进行记录

• Before the 3rd of each month, the unclaimed items of 2 months ago must be sorted out and recorded

每月3号之前必须整理发放2个月以前无人认领的遗留物，并做好记录。

• Tidy up the office including the minibar room before the middle shift and turn off all electrical equipment

中班下班前整理好办公室包括迷你吧间，关闭所有电器设备

• To perform any other tasks or projects as assigned by the hotel management.

履行酒店管理层分派的任何其他任务

• Strictly comply with the relevant provisions of the hotel's 《Employee Handbook》

严格遵守酒店《员工手册》相关规定。

As Coordinator, we expect from you: 

作为客房文员，我们需要您具备：

• is conscientious and always attentive to detail

尽职尽责，时刻关注细节

• serves guests with a sense modesty and humility – gets things done quietly without unnecessary fuss.

为客人提供谦虚谦逊的感觉-安静地做事，而不会引起不必要的麻烦。

• has a positive influence on others in the team and clearly enjoys working with people

对团队中的其他人具有积极影响，并且很喜欢与人合作

• language and communication skills meet the needs of the role

语言和沟通技巧满足角色需求

• is reliable and demonstrates the ability to work without supervision, as required

可靠，并表现出在需要时无需监督的工作能力

• able to stay calm under pressure

能够在压力下保持镇定

• displays an understanding of quality and consistently delivers the Pillars and Department LQE’s

表现出对质量的理解，并贯彻传递集团服务格言和部门LQE

Our commitment to you

我们承诺给您

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

学习与发展：您的成功即是酒店的成功。我们为您职业生涯的各个阶段精心设计独特的学习与发展计划，使您不断成长。

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

同事入住福利： 当您作为我们的同事努力工作时，休假是非常重要的。做为文华东方酒店大家庭的一员，无论您身处世界何处，都可以申请入住文华东方酒店。同事入住福利项目为您及您的家人提供免费住宿和员工价。

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

同事健康及福祉：找到工作与生活的平衡点非常重要。我们非常重视您的健康及福祉。我们为全球所有同事提供各种健康福利及保健计划。 

Local benefits

本地福利

• A competitive salary and benefits packages 具有竞争力的薪资及福利
• Annual Leave and Public Holidays 带薪年假及公共假期
• Social Insurances and Housing Fund 社会保险及公积金
• Free accommodation and meals 免费的宿舍住宿及工作餐

We’re Fans. Are you?