The Group

Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Strategic Intent

It is the mission and intent of this position that the incumbent will coordinate, develop and implement all health and welfare benefit programs as well as maintain a “climate of enthusiasm amongst all levels of staff pertaining to employee relations. Create an “atmosphere” whereby staff feels comfortable relating any issue regarding their benefits plan. Promote a happy staff member a satisfied guest mentality.

Scope of Position

The P&C Manager- Benefits & Colleague Engagement will be responsible for providing information and procedures to all colleagues related to health and welfare benefits offered by MONYC.  Maintain and update the HRIS system and communicate related information to colleagues and vendors. This role will also include the day-to-day operations for all Colleague Relations to include the delivery of all Colleague Events throughout the year.

Organizational Structure

The P&C Manager- Benefits & Colleague will report directly to the Director of People and Culture

Duties and Supporting Responsibilities:

• Maintenance of all MONYC sponsored health & welfare benefits such as but not limited to: Medical, Dental, Vision, 401(k), LTD, STD, COBRA, Disability, and Unemployment Insurance & Worker’s Compensation. Parental leave
• Conduct bill reconciliations monthly for all insurance providers ensuring total accuracy
• Track, input and maintain all individual colleague benefits information within HRIS System.
• Attending risk management meetings and tracking colleague incidents and retraining.
• Maintains and organizes in a clear manner a filing process of necessary paperwork to include enrollment processing.
• Organizes, controls, and maintains monthly Benefits Enrollment for all eligible colleagues.
• Reports to insurance providers any additions, changes or revisions of benefit coverage as informed by colleague.
• Responsible to present Benefits Orientation for all new colleagues as part of the MONYC Orientation program.
• Maintains process and updates I-9 compliance.
• Ensure all termination paperwork is properly completed (i.e. exit interviews, return of all hotel issues property. Locker inventory, cancellations of any colleague benefits.
• Responsible in the preparation of all necessary reports to MOHG regarding turnover, retention, etc.
• Responsible for all Colleague Relations programs to inclusive Colleague of the Quarter, holiday celebrations and functions in which the hotel participates.
• Work as a liaison with our Company sponsored “charity of choice”. Getting the colleagues involved and participation.
• Active role in the delivery of MOHG Colleague Opinion Survey.
• Responsible for the monthly and weekly reports that are filed with the Hotel Trades Council as well as layoffs and reduced work weeks working closely with the Payroll Manager for accuracy.
• Handles inquires from colleagues related to all benefits that MONYC offers such as claims processing, changes in dependants’ changes in personal information, questions about specialists, primary care physicians and changes to 401(k) contributions or allocations.
• Facilitate and monitor TRANSITCHEK program.
• Controls process of any Leave of Absence to include Short Term Disability and Long-Term Disability claim.
• Monitors and controls the successful use of Worker’s Compensation Administration.
• Maintains and updates policies, procedures, and contingency plans.
• To have an intricate roll in MONYC Safety Committee.  Works closely with Director of Security regarding any new updates, developments, and awareness regarding safety issues.
• Requires high levels of interaction with all members of staff. Exchanging of ideas, information, and opinions with others to formulate policies and procedures and/or arrive jointly at decisions, conclusions, and solutions.
• Support assistance for MOcomp/ MOrate processes.
• Overseeing cultural and diversity events throughout the year for example Chinese  New Year, Black history month, Pride month, etc.
• Perform any additional duties as assigned by the Director of People and Culture.

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

Requirements:

• Must have prior experience in Union Reporting portal, including weekly and monthly MSR, NOPR, MWPR, benefit confirmation
• A minimum of 2-4 years in Human Resources.
• Comprehensive knowledge of employee benefits
• Previous experience in luxury environment.
• Knowledge of different department within a hotel setting.
• Must possess ability to coordinate with multiple tasks.
• Computer literacy to include Microsoft Word, Excel, PowerPoint, etc.
• Excellent communication skills both written/verbal.
• Problem solving and Action Plan formulation.
• Requires high levels of interact with all members of staff.  Exchanging ideas, information, and opinions with others to formulate programs and arrive jointly at decisions, conclusions, and solutions.
• Possess high degree of stamina, agility, and flexibility
• Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially.
• Bi-lingual communication a plus but not required.

Salary: $85,000 - $95,000/Yearly

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human People and Culture.