Housekeeping Supervisor

Mandarin Oriental Muscat is looking for a Housekeeping Supervisor to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

About the job 

The Housekeeping Supervisor is responsible for maintaining a clean, well-stocked section assigned. He/she is responsible for maintaining cleanliness on guest rooms, guest floors and hallways assigned.

He/she ensures that all guestroom standards with regards to set up and cleanliness are consistently maintained at a very high level in accordance with all Mandarin Oriental Hotel Group Policies and Procedures.

He/she is responsible for resolving colleague’s needs and creating a climate of mutual respect and enthusiasm.

Key Responsibilities:

• Drives Quality Assurance towards MOHG standards.
• Allocates and coordinates the teams in early and late shifts.
• Ensures smoothly run floors and impeccable guest rooms with attention to details.
• Inspects guest rooms and suites.
• Provides regular training for the team.
• Manages the cleanliness of storage areas.
• Handles all guest requests and guest complaints to ensure satisfaction.
• Manages communication with colleagues and other departments.
• Actively reviews processes and voices ideas and suggestions.
• Supervises and provides laundry & pressing services.
• Completes department relevant administrative tasks.
• Works on projects and special assignments.
• Conducts team briefings and meetings.
• Manages and coordinates flower orderings and purchasing requests.
• Delights guests and colleagues
• Manages lost & found.
• Other reasonable tasks may be assigned by the direct manager or a senior manager on duty.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.