To assist the Housekeeping Manager in all aspects of quality control of all Rooms and Public Areas.
To provide training, supervisory guidance and support to all Room Attendants, outsourced attendants & trainee to ensure that they perform their duties effectively at all times.
Assist in implementing all international Mandarin Oriental Hotel Group policies & procedures.
Train all colleagues and outsourced colleagues to the highest standards.
Ensure correct usage and maintenance of all equipment.
To ensure that cleanliness and service standards are maintained in all areas of the hotel.
Establish duty rosters in accordance with the local regulations and the demand of the workload.
Ensure staff’s punctuality, uniforms, personal hygiene and grooming standards.
Continuously monitor staff performance and provide on-the-job guidance.
Conduct daily briefing of information important to the smooth operation of hotel. Encourage staff to focus on objectives.
Assist with the training of new staff and career development of current colleagues.
Ensure sufficient manning in Public Area Attendants & Room Attendant are appropriate to operational demand and organize break times of team
To ensure consistent systematic approach to cleaning all public areas and room areas to works on the strategic side of ensuring that the works are being completed as scheduled.
To supervise the Public Area Attendants during the night and ensure efficient and effective cleaning in accordance with the cleaning schedule provided. All major cleaning will be processed during the night to avoid guests having to be inconvenienced by cleaning during the day.
To supervise the public area during the day and ensure efficient & effective cleaning in accordance to the cleaning schedule provided.
Monitor supplies, tools and machinery. Ensure they are sufficient for the operation work well and enough stock.
Planning & performed public area and room preventive maintenance.
Proactive communication with his/her colleagues and the management.
To monitor guest satisfaction by effectively following up of comments and complaints within 24 hours.
To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care at all times.
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