Mandarin Oriental Downtown, Dubai

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

The Uniform Supervisor is responsible for managing the uniform operations of the hotel, ensuring all team members have the necessary uniforms that are well-maintained and presentable. This position includes overseeing uniform inventory, distribution, and ensuring compliance with Mandarin Oriental Downtown, Dubai standards.

Scope of Position

The Housekeeping Supervisor is responsible for overseeing and managing the daily operations of the Housekeeping Department. This role ensures the highest standards of cleanliness, maintenance, and guest satisfaction in all guest rooms and public areas. The Housekeeping Supervisor leads, trains, and motivates the housekeeping team, ensuring that they deliver exceptional service and maintain the luxury standards expected at Mandarin Oriental Downtown Dubai.

Responsibilities

Departmental:

• Room Inspection: Inspect, check, and release guest rooms for arrivals in accordance with Mandarin Oriental’s standards, ensuring they meet the highest levels of cleanliness and attention to detail.
• Quality Control: Conduct spot-checks of stayover rooms, vacant rooms, and public areas to guarantee the consistent application of service standards.
• Maintenance Coordination: Identify and report any maintenance issues in REX, ensuring they are promptly addressed to maintain room readiness.
• Daily Operations Management: Oversee the daily housekeeping operations on assigned floors, including managing the status of Out-of-Service (OOS) and Out-of-Order (OOO) rooms.
• Task Delegation: Prepare and distribute daily task sheets for Room Attendants, including special projects and trace requests.
• Inventory Management: Monitor and manage stock levels in pantries, ensuring adequate supplies and efficient use of resources.

Colleague Relations:

• Team Leadership: Lead, coach, and motivate the housekeeping team, providing regular training on SOPs, safety, and the proper use of chemicals.
• Performance Monitoring: Conduct daily briefings and performance evaluations, ensuring that all team members adhere to hotel standards and policies.
• Training and Development: Foster a learning environment by supporting the professional growth of team members through ongoing coaching and skill development.
• Communication: Maintain open lines of communication with Front Office, Engineering, and Housekeeping Coordinators to ensure smooth operations and timely room releases.

Guest Relations:

• Guest Engagement: Anticipate and fulfill guest needs, recognizing preferences and ensuring they are communicated and respected throughout the guest’s stay.
• Complaint Resolution: Handle guest complaints with professionalism and empathy, taking ownership of issues and ensuring effective service recovery.
• Service Excellence: Continuously strive to exceed guest expectations by delivering personalized service and creating memorable experiences.
• Feedback Management: Meet with guests as needed to understand their expectations, gather preferences, and ensure their satisfaction with housekeeping services.

Skills and Qualifications

Education & Certificates

• Minimum: Senior School qualifications or equivalent.
• Preferred: Degree or Higher National Diploma in Hospitality, Hotel Management, or Business Management.

Experience

• Minimum of 3 years of experience working in a 5-star luxury hotel housekeeping department.
• Minimum of 1 year of experience in a supervisory role within housekeeping.
• Pre-opening experience is an advantage.
• Previous experience working in the Middle East is an advantage.

Technical Skills

• Proficiency in Actabl/Alice, Oracle, IBS, Microsoft Office, and Workday.
• Strong knowledge of housekeeping operations, including the use of cleaning chemicals and machinery.
• Familiarity with housekeeping management and inventory management systems.

Communication and Language skills

• Clear and effective communication skills in English, both verbal and written.
• Additional language skills, particularly in Arabic, are an advantage.

Behavioral Skills

• Strong leadership and interpersonal skills with the ability to inspire and manage a diverse team.
• Exceptional attention to detail and organizational abilities.
• Professional appearance and demeanor.
• Flexibility to work various shifts, including weekends, holidays, and night shifts.
• Flexibility to perform different tasks as assigned by the manager.