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Housekeeping Supervisor

Mandarin Oriental, Barcelona is looking for a Housekeeping Supervisor to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudí. The hotel has 120 rooms, 28 of which are suites, all exquisitely designed by Patricia Urquiola. Guests enjoy Michelin-starred gastronomy, exclusive spa experiences, and legendary Mandarin Oriental service.

About the job

Based at the Mandarin Oriental Barcelona within the Housekeeping Department, the Housekeeping Supervisor is responsible for ensuring the highest standards of cleanliness, order and guest satisfaction in line with MOHG expectations.
The Housekeeping Supervisor reports to the Housekeeping Manager.

As Housekeeping Supervisor, you will be responsible for the following duties:

• Drive Quality Assurance towards MOHG standards.

• Allocate and coordinate the team in early and late shifts.

• Ensure smoothly run floors and impeccable guest rooms with close attention to detail.

• Inspect guest rooms and suites.

• Provide regular training and support for the team.

• Manage cleanliness and organization of storage areas.

• Handle guest requests and complaints, ensuring complete satisfaction.

• Maintain effective communication with colleagues and other departments.

• Actively review processes, sharing ideas and suggestions for improvement.

• Supervise and provide laundry & pressing services.

• Complete administrative tasks relevant to the department.

• Work on projects and special assignments.

• Conduct team briefings and meetings.

• Manage and coordinate flower orders and purchasing requests.

• Manage lost & found.

• Delight guests and colleagues through exceptional service.

• Perform other reasonable tasks as assigned by management.

What we expect from you

• Minimum of 2 years’ experience in luxury hotels, preferably in a supervisory role.

• Strong interpersonal and problem-solving abilities.

• Excellent hotel product knowledge.

• Highly responsible and reliable.

• Ability to remain calm and courteous while working under pressure.

• Strong team player with multicultural awareness.

• Customer-oriented with a genuine passion for service.

• Fluent in English; additional languages are a plus.

Our commitment to you

• Learning & Development opportunities designed to help you grow.

• MOstay programme with complimentary stays and attractive staff rates worldwide.

• Health & colleague wellness benefits.

• Complimentary meals in our staff canteen.

• Freshly laundered uniform provided.

• Coffee corner available anytime.

• Multicultural, dynamic, and inclusive work environment.

• Staff parties, team-building activities, and birthday leave.

• Free weekly physiotherapy sessions.

• Growth and career projection opportunities within MOHG.

Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances.

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