Main Responsibilities:

• Maintain company’s image portraying a neat and tidy appearance and correct wearing of uniform, following strictly the hotels’ personal hygiene policy
• Ensures key control procedures are maintained
• Establish daily planning assignments for the day rooms assignments, turn-down attendants, evening cleaners and housemen
• Check room’s day service and turn-down service daily and completes the evening turn-down check lists periodically
• Liaises closely with Front Office to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests
• Gives feedback of employees work performance to the Housekeeping Manager
• Checks equipment and pantries at the end of the shift and ensures cleanliness and correct storage of guest supplies and cleaning supplies
• Ensures that the handover given between morning and evening shift is correctly made and all instructions are given in the log book
• Coordinate frequently with the Order taker on the status of rooms on your floors.  Inform Room Attendants immediately of check out rooms
• Updates Room status and Guest discrepancies all the time and reports to F/O
• At all times the services and the standards to be according to Welcome charter & SOP of the Department
• Pantry Stock taken to be done and supplies requisition given on the prescribed day to maintain the par stock level
• Assist with emergency procedures such as evacuation, fire and bomb threats
• Perform any duty assigned by the Housekeeping management team
• Assists with inventories for linen if scheduled and requested by the Executive Housekeeper or the Housekeeping Managers
• Reports and follows up all maintenance
• Performs turn down training with new and existing staff
• Ensures that break times are followed by his/her staff
• Physically checks all discrepancies as per discrepancy report
• Report any guest complaints/comments to the Housekeeping Manager
• Ensure that all staff under your supervision follows strictly the lost and found procedures

Skills and requirements:

• A degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is beneficial
• Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus
• Previous working experience in the Middle East is beneficial
• Strong housekeeping, chemical, linen, and machinery knowledge is mandatory
• Well-groomed, professional appearance
• Outstanding written and verbal communication skills