Mandarin Oriental Muscat 

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. 

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views. We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental Muscat team.

Scope of Position

As a Housekeeping Order Taker, you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:

• Safe keep, record and collect all keys and papers held within the Housekeeping Office

• Ensure the sorting of all daily activity reports in the Housekeeping Office

• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards

• Record all incoming calls, ensure all messages are disseminated and followed up accordingly

• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing

• Update and maintain all housekeeping files

• Update and print out of the software system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Finance and Front Office

• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll

• Keep and maintain the cleanliness and tidiness of the Housekeeping Office

• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

To ensure that all areas in the hotel are kept clean, well-maintained and secure for all hotel guests and staff members. To check and inspect the hotel rooms in order to guarantee highest levels of cleanliness, attention to detail and to follow guest preferences. To train and coach room attendants on SOPs, fire safety and chemical usage in order to ensure a safe working environment and high-quality standards.

1. General:

· It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.

· MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.

· It is part of your role and your responsibility to fully support all learning and development activities.

· You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.

· Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.

· Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.

· Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.

· Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.

· To carry out any additional duties requested by management, related to hotel operational activities.

· Employee Relations:

o Guide and help employees to grow and develop themselves

o Teach and train staff on SOPs, safety and security and chemical usage

o Take ownership of any guest complaints and follow up on the service recovery

o Groomed and articulate, professional appearance

· Administrative Duties:

o Ensure that all reports, task sheets, etc., are filed accordingly

· Additional Duties:

o Other duties assigned by the Director of Housekeeping and Assistant Executive Housekeeper