Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

The Hotel:

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. 

Main Responsibilities

• Ensure customer satisfaction from arrival to departure in accordance to standards and procedures in the guest rooms and general areas are in compliance with the Legendary Quality Experience (LQE) of Mandarin Oriental, Milan.
• Promote and recognize opportunities to provide guest service above and beyond all expectation.
• Monitor correct handling of all guest requests and guest room servicing needs.
• Ensure that cleanliness and service standards are maintained in all areas of responsibility.
• Work closely with the Engineering Department by reporting all work orders as soon as possible.
• Monitor and maintain a safe environment for all colleagues.
• Provide daily updates to Housekeeping Management on progress and status of each area of responsibility.
• Complete all special projects in a timely manner.
• Be an active team player with a hands-on approach.
• Ensure all equipment and cleaning supplies are used correctly and in accordance with safety and security standards to guarantee employee safety.
• Ensures that grooming standards are followed at all times.
• Communicate accurate information actively and in a timely manner to all colleagues.
• Recognize and report all missing, damaged or sub-standard fixtures and equipment.
• Inspect assigned guestrooms. Ensure all general cleaning, preparation for VIP's, early arrivals and special cleaning requests are done.
• Ensure all items are in place in guestrooms.
• Monitor and maintain perfect cleanliness in all public areas.
• Monitor and maintain all back of the house areas.
• Complete any other projects as deemed appropriate by management.

 Requirements

• Successful problem solving skills
• Possess an excellent written and verbal command of Italian and English
• Excellent overall communication skills
• Able to multi-task
• Strong desire to provide excellent guest service
• The ability to work well in a team environment
• Flexible schedules and hours, willingness to work on weekends and holidays is required.
• Able to stand for extended periods of time