Mandarin Oriental Downtown, Dubai

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

The Housekeeping Coordinator is responsible for ensuring the smooth and efficient operation of the Housekeeping Department by coordinating communication between various departments, managing guest requests, overseeing the lost and found system, and supporting the housekeeping team in maintaining the highest standards of cleanliness and service throughout the property.

 Responsibilities

Departmental:

• Communication: Serve as the primary point of contact for the Housekeeping Department, handling all incoming calls, dispatching requests to the appropriate team members, and ensuring all communications are accurately logged.
• Guest Requests: Coordinate and distribute guest requests to the housekeeping team, ensuring timely and efficient service. Follow up on all requests to ensure completion and guest satisfaction.
• Maintenance Coordination: Enter all maintenance requests into the Actabl/Alice system and monitor progress to ensure timely resolution. Communicate any delays or issues to the relevant departments.
• Lost & Found Management: Administer the lost and found system, ensuring all items are logged, stored securely, and returned to guests or disposed of according to hotel policy. Collaborate with the Security Department as needed.
• Inventory Management: Maintain accurate records of all housekeeping supplies, including cleaning materials, linens, and guest amenities. Ensure stock levels are maintained, and orders are placed in a timely manner.
• Key Control: Oversee the key distribution system, ensuring all keys are logged in and out according to policy and that inventory records are up-to-date.
• Room Status Monitoring: Continuously monitor the occupancy status of guest rooms and communicate updates to the housekeeping team, prioritizing rooms based on guest arrivals, VIP status, and special requests.
• Administrative Support: Assist the Executive Housekeeper and Housekeeping Mangers with administrative tasks, including preparing daily reports, managing schedules, and tracking productivity.

Colleague Relations:

• Team Support: Provide support to the housekeeping team by coordinating shift assignments, managing workloads, and assisting with any operational challenges.
• Training and Development: Assist in the training of new team members on departmental procedures, including the use of HotSOS and the management of guest requests.
• Performance Monitoring: Keep accurate records of Room Attendant and House Attendant productivity, providing feedback to supervisors as needed.
• Employee Relations: Support team morale by maintaining open communication and addressing any concerns or issues that arise within the department.

Guest Relations:

• Guest Satisfaction: Ensure that all guest requests and inquiries are handled promptly, professionally, and to the highest standard, enhancing the overall guest experience.
• Problem Resolution: Address guest complaints related to housekeeping services with discretion and efficiency, ensuring that any issues are resolved to the guest’s satisfaction.

Skills and Qualifications

Education & Certificates

• Senior High School Diploma or equivalent.
• Vocational Diploma in Hospitality or a related field is an advantage.

Experience

• Minimum of two years of experience in a luxury hotel environment.
• Minimum of one year of experience as a Housekeeping Coordinator or in a similar role.
• Experience in the Middle East is an advantage.
• Hotel pre-opening experience is an advantage.

Technical Skills

• Proficiency in Actabl/Alice, Check EAM/SCM, IBS, Oracle, Workday, and Microsoft Office applications, particularly Excel.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Knowledge of housekeeping operations and inventory management.

Communication and Language skills

• Clear and effective verbal and written communication skills in English are required.
• Proficiency in Arabic is an advantage.
• Multilingual candidates are preferred.

Behavioral Skills

• Exceptional attention to detail and strong problem-solving abilities.
• Ability to work effectively in a fast-paced environment.
• Professional appearance and demeanor.
• Flexibility to work various shifts, including weekends and holidays.