Mandarin Oriental, Hong Kong is looking for a Hotel Manager to join our Executive Office.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 60 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city. The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two that hold Michelin Star status, a luxurious club lounge, a Shanghainese-inspired holistic spa, an indoor pool and a state-of-the-art fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home” for discerning leisure and business travellers alike.

About the job

Based at the Mandarin Oriental in Hong Kong, the Hotel Manager plays a pivotal role in ensuring operational excellence, financial performance and guest satisfaction. As a key leader within the hotel, this role requires strong strategic thinking, leadership capabilities, and a passion for delivering exceptional experiences. The Hotel Manager will drive efficiency, service quality, and financial success while fostering a culture of collaboration, innovation, and accountability.

As Hotel Manager, you will be responsible for the following duties:

• Main responsibility for F&B operations with direct reporting from that division, shared responsibility with Deputy General Manager for entire Operations incl. Rooms, Spa, Engineering, Security and IT
• Communicates with a variety of corporate departments regarding implementing standards, procedures and policies.  Provides feedback on companywide initiatives
• Responsible for the implementation of all operational standards and their upkeep. Responsible for the delivery and execution of appropriate training plans in all operational areas and their updates, based on the hotel KPIs, guest’s comments and service audit results
• Handles any issues delegated by the Deputy GM or AVP and ensures timely rectifications of service standards when needed
• Executes all operational and strategic initiatives that have been discussed, providing feedback and alternatives
• Preparation of strategic business plans for the hotel specifically pertaining to Operations
• Development of Department Heads through coaching, mentoring and general communications. To use the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback

As Hotel Manager, we expect from you:

• Seasoned Director of F&B and/or Hotel Manager experience ideally in two different hotels
• 7 years’ professional experience in 5-star hotels
• International experience within a luxury hotel 
• Impeccable professional image combined with good ethics and values
• Outstanding communication skills
• Driven for results
• Creative, focused and flexible
• Possess strong leadership attributes
• Detailed oriented
• Must be fully geographically mobile

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?