マンダリン オリエンタル 東京では、インターナショナルダイニング「ヴェンタリオ」のホステスを募集します。
25mにおよぶ吹き抜けが特徴的で、自然光が差し込む開放感あふれるアトリウムに位置するでは、さまざまな国の食文化に精通し、枠にとらわれないシェフの感性が織りなす、繊細で彩り豊かなインターナショナル料理をブッフェスタイルでご用意しております。
https://www.mandarinoriental.com/ja/tokyo/nihonbashi/dine/ventaglio
■待遇
・年間公休115日(月に8~10日程度の公休)
・特別休暇制度(慶弔休暇、傷病休暇など)
・通勤手当
・社会保険
・従業員食堂(1勤務日につき1食無料で提供)
・マンダリン オリエンタル ホテル グループの優待制度
・マンダリン オリエンタル ホテル グループでの無料宿泊(勤続年数に応じて年3~10日)
・各種研修プログラム
・海外のマンダリン オリエンタル ホテル異動のチャンスあり
・社内イベント
・従業員表彰制度
・マネジメントイントレイニー制度
・社内公募制度
・クラブ活動サポート
・企業型確定拠出年金(正社員対象)
■マンダリン オリエンタル 東京について
世界で最もラグジュアリーなホテル・リゾート・レジデンスを展開するマンダリン オリエンタル ホテル グループ日本初のホテルとして、2005年12月に東京日本橋に開業しました。グループの理念「立地する土地柄と文化に敬意を表するホテルづくり」をハード面はもちろんソフト面でも実現。館内デザインには「森と水=日本の自然」をモチーフに和の趣を取り入れ、スタイリッシュな中にも安らぎに満ちたラグジュアリーな空間を作り出しています。
38階建の日本橋三井タワー高層階に位置するゲストルームは全179 室。50㎡以上のゆとりあるゲストルームからは、東京を眼下に見渡す眺望をお楽しみいただけます。館内には、充実した施設と数々の受賞歴を誇る直営スパ、12の料飲施設、グランドボールルーム、バンケットルーム、ミーティングルーム、チャペルなどを完備し、 2024年、10年連続で米国の格付け会社『フォーブス・トラベルガイド』より、「ホテル部門」・「スパ部門」共に最高評価の5つ星を獲得しています。
https://www.mandarinoriental.com/ja/tokyo
Duties & Responsibilities
• Taking direct reservations from walk in guests, phone or E-mails.
• Welcoming guests according to Mandarin Oriental Quality standards.
• Organize seating allocation while meeting guests requirements as well as following the department’s intent to allow highest possible number of guests for each serving period.
• Control the spread of booking through each meal period in order to avoid peak times and communicate any challenges to the respective manager.
• Be fully aware of the handling of the credit card authorization process and its related security procedure.
• Handle group bookings from the initial request until guest leaves the Restaurant, communicate food and beverage menus, organize seating arrangement etc.
• Communicate guest’s preferences from various sources to the respective waiter.
• Handling administrative duties such as gift voucher handling, preference recording and organizing, updating guest profiles, handling menu changes etc.
• Ensure that menus are always updated and in good repair (menu formatting and printing).
• Communicate necessary departmental information to other departments and divisions.
• Maintains a high standard of personal hygiene and grooming at all times
• Wears designated uniform which are well pressed and in a good state of repair
• To ensure that the FLHSSE requirements are well carried out by the colleague.
• Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the manager.
• Be aware how to use Mandarin Oriental Tokyo’s electric communication portal (Hotsos).
• Follow excellent Telephone etiquette.
• To be fully informed and aware about all information concerning Food and Beverage outlets and hotel facilities of Mandarin Oriental, Tokyo
• Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
• Handles guest complaints or problems promptly, ensuring that any resolved / unresolved incidents are reported to the manager in a timely manner
• Attends meetings and training sessions that may be beneficial personally or to the operation.
• Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Communicate with Kitchen and the outlets superiors for any guests’ special request and dietary requirements.
• Organize reception desk in order to work efficient as well as leave the podium clean and tidy during shifts.
• Handle all guest inquiries according to the sequence of service (MOQA & Forbes standards)
• Be supportive in other duties if applicable due to business situation such as clearing tables, taking orders and serving Food and Beverages.
• Support the department with daily cleaning duties and back of the house organization if required.
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