During the opening procedure, ensure that the tabletop set up is set according to the restaurant's procedures.
Ensure that all tabletop items are clean and in good repair.
Arrange restaurant seating plan in line with reservation book and Restaurant Manager requirements.
Keep clean chair/sofa and cushions as per the protocol of Hakkasan.
Set up the hostess desk according to the standards of Emirates Palace Mandarin Oriental.
Greet the guest in a friendly and courteous manner according to the standards of Emirates Palace Mandarin Oriental.
Seat the guest according to the standards of Emirates Palace Mandarin Oriental.
Assist with service as required by the Restaurant Manager.
Handle all telephone bookings and inquiries in accordance with the standards of Emirates Palace Mandarin Oriental.
Ensure that the Restaurant Manager and Assistant Restaurant Manager are kept informed of all guest comments and complaints.
During the closing procedure, ensure that all tabletop items are collected and cleaned as per the standards set by Emirates Palace Mandarin Oriental.
To be present in the restaurant during service hours.
Teamwork skills to help other team members with service.
Ensure that all menus, drinks list, and guest collateral items are kept clean and undamaged according to the standards set by Emirates Palace Mandarin Oriental.
Assist Restaurant Manager in maintaining all guest history records.
Attend communication meetings, briefings, and training sessions as required by the Restaurant Manager, Training Manager, and Food and Beverage Manager.
To keep the uniform neat and clean and ensure personal grooming and hygiene are in line with standards set by Emirates Palace Mandarin Oriental.
Skills and requirements:
High school diploma or equivalent preferred
Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus.
Ability to provide top-notch customer service.
Strong communication and customer service skills.
Able to work in a standing position for long periods of time
We are looking for an experienced and friendly Hostess to join our pre-opening team and create a warm and welcoming environment for our morning guests. If you ready to contribute to the success of the Hotel, with passion for providing exceptional ...
We are looking for gracious and professional Hostess to join our pre-opening team. If you ready to contribute to the success of the Hotel, with passion for providing exceptional service and creating a welcoming atmosphere, we invite you to apply f...
Responsible for the smooth day-to-day operation of the outlet and production of quality goods and services under his/ her control through the resources available. Involved in the following functions: planning, costing, delegation, evaluation, orga...
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