Hostess All Day Dining Cinnamon

Mandarin Oriental Jakarta is looking for a Hostess to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based Mandarin Oriental Jakarta, the Hostess is responsible for help in the overall day to day F&B operation. A long-term outlook will be determined. The incumbent will help create a pleasant dining environment and experience for guests. The Hostess reports to the Outlet Supervisor.

As a Hostess, you will be responsible for the following duties:

• Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• To be able to lead and communicate with his/her colleagues during the restaurant operation
• To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your outlet manager to actively encourage a professional and dedicated team.
• To assist the Outlet Manager/Asst Outlet Manager in enabling employees to consistently achieve the service and product delivery standards with a high degree of client care and service at all times
• Oversees the set-up and operation of a station/section in a restaurant
• Provide services for guest such as order taker, promoting the restaurant food and beverages.
• Provide recommendation and prepare wine choice for the guest.
• To co-ordinate the service of food and beverage efficiently and accurately.
• To report and follow up all maintenance defaults affecting efficient and professional delivery of service.
• To involve with service related to VIP guests
• To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the Outlet Manager/Assistant Outlet manager, followed by effective communication
• To identify and carry out any specific training and development needs among the team
• To perform and check all duties related to restaurant opening/closing check list
• Perform any other reasonable duties as required by the Outlet Manager/Asst Outlet Manager
• To carry out and supervise daily, weekly and monthly inventory
• Responsible for cash float and cashiering
• To maintain and order all the store requisition
• To prepare and maintain Buffet Tags
• To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Jakarta/Group generally
• To maintain all Hotel’s assets

As a Hostess, we expect from you:

• Reading, writing and oral proficiency in the English language.
• Willing to work a flexible schedule and holidays.
• Be a self-motivator and motivator of others
• Work in a safe, prudent and organized manner.
• Have an in-depth knowledge of the menus
• Be able to relate to all levels of guests and management.
• Have the ability to handle multiple tasks using time and task management skills.
• Have a minimum of 1-year experience in similar position, preferably in luxury environment
• Have excellent communication and organization skills
• Be able to consistently delight and satisfy our guest
• Have the ability to handle guest requests in a detailed manner
• Have excellent attention to details and service knowledge

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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