Mandarin Oriental Downtown, Dubai is looking for a Head Waiter/ess to join our In Room Dining team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Food and Beverage Department in Dubai, the Head Waiter/ess is responsible to oversee the in-room dining experience and ensure every guest receives exceptional service in the privacy and comfort of their room. The role involves managing the delivery of food and beverages, coordinating with kitchen and housekeeping staff and maintaining standards set. Head Waiter/ess reports to F&B Supervisor.

As a Head Waiter/ess, you will be responsible for the following duties:

• Provide exceptional, personalized in-room dining service with professionalism, anticipating and fulfilling guest needs promptly.
• Maintain detailed knowledge of the menu, including ingredients and preparation, and communicate special preferences or allergies to relevant teams.
• Operate the POS system accurately for order processing and billing in line with hotel policies.
• Understand guest requirements to deliver tailored service and consistently upsell to enhance the experience and increase revenue.
• Ensure all food and beverage items meet hotel presentation and quality standards.
• Support other outlets as needed, create memorable “WOW” moments, and uphold MOHG Legendary Quality Experiences (LQEs) throughout the guest journey.

As a Head Waiter/ess, we expect from you: 

• High school qualification required; a degree or diploma in Hospitality, Hotel, or Business Management is preferred.
• Minimum 2 years of experience as a Senior Waiter or Chef de Rang; luxury hotel or high-volume restaurant experience is preferred.
• Familiarity with restaurant POS and cashiering procedures is preferred.
• Basic computer proficiency, including MS Office, is an advantage.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills, attention to detail, and the ability to multitask and thrive in a fast-paced environment.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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