To consistently achieve the service and product delivery standards with a high degree of client care and service at all times.
To demonstrate a pride in workplace and a high level of commitment.
Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
Provide excellent service at all time to all of our guests
Assist guests courteously and efficiently
Set up tables as per the standard
To collect and updating Guests’ database
Assist in training
Organization of team-building activities
Administrative duties including daily report, competition check, ordering of office supplies
To suggest and correctly take customer food and beverage order with up selling technique
Enter all sales in POS without errors. Double check list of items before “sending”.
Communicate with Kitchen for any guests’ special request and dietary requirements
To prepare the pantry and side station assigned with sufficient Mise en Place
To maintain the back of the house neat, tidy, clean and safe
Make sure that all product served are accounted for on the final bill before presenting it
Responsible for cash float and cashiering
To prepare and maintain Buffet Tag
Continuously monitor his/her section for maximum guest’s satisfaction
Set up tables according to reservation
To deliver the correct order to the table
To carry out daily, weekly and monthly inventory
Clear tables between courses throughout the meal
To wish each and every guest a warm farewell and thank them for coming
To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Macau/Group generally
