Mandarin Oriental Downtown, Dubai is looking for a Head Bartender to join our Chitarra Restaurant.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai, within the Food & Beverage department in Dubai, the Head Bartender will supervise the bar, preparing an outstanding selection of creative beverages. Extensive wine knowledge is essential, as the role includes curating and advising on our wine offerings. Supporting servers as needed and working under the guidance of the respective managers, the Head Bartender will also lead a team of skilled Bartenders, ensuring every drink meets our highest standards of quality and presentation. Head Bartender reports to the Assistant Manager.

As a Head Bartender, you will be responsible for the following duties:

• Understand and verbally explain the outlet’s concept and food and beverage offerings to guests, and recommend suitable drinks when necessary.
• Monitor daily bar counter setup, ensuring mise en place and required ingredients and equipment are prepared for efficient service, and provide all beverages, such as wines or juices, are fresh and in good order.
• Create new mixed drinks and cocktails for promotional activities and new menus, and train Bartenders to offer and serve cigars as per standards.
• Handle customer complaints effectively, both verbal and written, and report them to managers without fail.
• Carry out monthly inventories to ensure correct amounts are stocked, avoid running out of stock during service periods, and perform cashiering duties if requested.
• Ensure customer satisfaction from arrival to departure, create WOW moments to surprise and delight guests, and perform any other reasonable tasks assigned by the Restaurant/Outlet manager.

As a Head Bartender, we expect from you: 

• High school qualification required; a degree or diploma in Hospitality, Hotel, or Business Management is preferred.
• Minimum 2 years as Head Bartender in a luxury hotel or resort, with 3 years in high-end bar service preferred.
• Basic computer proficiency (including MS Office) and familiarity with restaurant POS and cashiering systems are preferred.
• Strong expertise in mixology, including cocktails, non-alcoholic beverages, spirits, and beers, along with drink presentation and product knowledge. Extensive wine knowledge is essential.
• Solid understanding of bar service procedures, with additional knowledge of cigars and luxury beverage experiences.
• Fluent in English; additional languages like Arabic are a plus. Strong interpersonal skills, organizational ability, and flexibility to work varied shifts are essential.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, taking time off is important. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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