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Guest Services Supervisor

  • JR-00793
  • Front Office
  • Full time
  • Permanent
  • Mandarin Oriental, Kuala Lumpur
  • This position is responsible to supervise the activities manages at the hotel front desk, including check-in/ check-out, guest requests and support and promotion of in-house activities. As a Guest Service Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. A Guest Service Supervisor is responsible for supervising the activities that create the first impressions of our Guests.

  • Ensure effective implementation of the IMS policy and procedures

  • Ensure continuous training and awareness of the IMS system

  • Ensure OTPs are monitored and acted upon

  • Identify areas of improvement through CPAR or suggestions

  • Ensure operational compliance to legal regulations and other requirements

  • Identification of new activities that are in relation to EASI and HIRADC.

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Guest Services Executive (Supervisor)

Mandarin Oriental, Singapore 538475 Singapore Singapore Singapore Singapore Rooms Front Office, Non-Management (Experienced), Supervisory Full time
The Guest Services Executive will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.

Reservation Agent

Mandarin Oriental, Muscat 541443 Muscat, Oman Muscat Governorate Oman Muscat, Oman Rooms Non-Management (Experienced), Reservations Full time
We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental, Muscat team.

Assistant Guest Services Manager

Mandarin Oriental Downtown, Dubai 540351 Dubai Dubai United Arab Emirates Dubai Rooms Concierge, Front Office, Management (Manager), Rooms Full time
We seek for a dedicated Assistant Guest Services Manager to assist Chief Concierge in ensuring smooth operations of concierge team. If you are the dynamic and committed professional we are looking for, we love to hear from you.

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