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Guest Services Executive (Front Office - Required to Speak Japanese)

  • 540732
  • Rooms
  • Full time
  • Mandarin Oriental, Singapore

Major responsibilities

  • Greet and guide guests promptly to their rooms
  • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
  • Handle cashier duties in accordance to Front Office Policy & Procedures and MOHG Controller’s Policy & Procedures.
  • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
  • Demonstrate teamwork by cooperating with and assisting colleagues as needed
  • Address special guest preferences recorded in guest history profiles
  • Stay current with developments and procedures in the hotel by attending daily Front Office briefings
  • Arrange fulfilment of guest services by working with the Concierge, Housekeeping, Telecommunications, Reservations and Room Service colleagues
  • Handle guests incoming and outgoing correspondence, (IM, messages, mail, etc.)
  • Communicate clearly with the Accounts Department
  • Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
  • Provide assistance to guests in the lobby
  • Allocate guest rooms according to preference (king or twin bed, specific views, etc.)
  • Co-ordinate and facilitate group check in process with Manager (room keys, registrations cards, room allocations according to preferences)
  • Possess a strong understanding rooms configuration and features (rooms aspect, bedding configuration)
  • Co-ordinate and facilitate Airline layovers groups arriving and departing from the hotel (room allocation, room type preference, etc)
  • Provide professional services and executive support to Guest Services Executive (Club and Concierge), Reservation and Business centre department after operating hours
  • Provide concierge services, including making reservations and offering local recommendations.
  • Communicate effectively with Japanese-speaking guests to understand and address their needs.
  • Maintain up-to-date knowledge of hotel services, amenities, and local attractions.
  • Perform any other reasonable duties as required by the supervisor

Job Requirements:

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
  • Good communication and interpersonal skills
  • Presence of Japanese-speaking guests. Proficiency in Japanese is essential.
  • Previous experience in a front office or concierge role is preferred.
  • Enjoys interacting with guests and working in a fast paced environment
  • Candidate must be able to work rotationary shifts, weekends and holidays

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