Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
Handle cashier duties in accordance to Front Office Policy & Procedures and MOHG Controller’s Policy & Procedures.
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
Demonstrate teamwork by cooperating with and assisting colleagues as needed
Address special guest preferences recorded in guest history profiles
Stay current with developments and procedures in the hotel by attending daily Front Office briefings
Arrange fulfilment of guest services by working with the Concierge, Housekeeping, Telecommunications, Reservations and Room Service colleagues
Handle guests incoming and outgoing correspondence, (IM, messages, mail, etc.)
Communicate clearly with the Accounts Department
Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
Provide assistance to guests in the lobby
Allocate guest rooms according to preference (king or twin bed, specific views, etc.)
Co-ordinate and facilitate group check in process with Manager (room keys, registrations cards, room allocations according to preferences)
Possess a strong understanding rooms configuration and features (rooms aspect, bedding configuration)
Co-ordinate and facilitate Airline layovers groups arriving and departing from the hotel (room allocation, room type preference, etc)
Provide professional services and executive support to Guest Services Executive (Club and Concierge), Reservation and Business centre department after operating hours
Provide concierge services, including making reservations and offering local recommendations.
Communicate effectively with Japanese-speaking guests to understand and address their needs.
Maintain up-to-date knowledge of hotel services, amenities, and local attractions.
Perform any other reasonable duties as required by the supervisor
Job Requirements:
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
Good communication and interpersonal skills
Presence of Japanese-speaking guests. Proficiency in Japanese is essential.
Previous experience in a front office or concierge role is preferred.
Enjoys interacting with guests and working in a fast paced environment
Candidate must be able to work rotationary shifts, weekends and holidays
We welcome You to be part of our team who delivers the finest service imaginable.
As part of Mandarin Oriental Hotel Group development, you will have the opportunity to grow and engage through our culture exchange and cross exposure.
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