Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
Ensure effective implementation of the IMS policy and procedures
Ensure continuous training and awareness of the IMS system
Ensure OTPs are monitored and acted upon
Identify areas of improvement through CPAR or suggestions
Ensure operational compliance to legal regulations and other requirements
Identification of new activities that are in relation to EASI and HIRADC.
• Responsible for maintaining the Legendary Quality Experience – LQE
• Ensure sufficient manning in Front Office appropriate to operational demand
• Ensure staff’s punctuality, uniforms, personal hygiene and grooming standards
• Contin...
General
To ensure training equipment are set up and training material are ready and placed in the respective training room 15 minutes prior to the training.
To ensure that all training records are properly filed and kept updated.
To ensure that a...
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