Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
Ensure effective implementation of the IMS policy and procedures
Ensure continuous training and awareness of the IMS system
Ensure OTPs are monitored and acted upon
Identify areas of improvement through CPAR or suggestions
Ensure operational compliance to legal regulations and other requirements
Identification of new activities that are in relation to EASI and HIRADC.
Responsible for the smooth day-to-day operation of the outlet and production of quality goods and services under his/ her control through the resources available. Involved in the following functions: planning, costing, delegation, evaluation, orga...
Captain will be responsible for smooth operations of the restaurant and that guests are served food and beverages according to the standards of Emirates Palace Mandarin Oriental, Abu Dhabi.
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