Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
As Guest Services Agent, you will be responsible for the following duties:
Greet, check-in, and escort guests promptly to their rooms
Address special guest preferences recorded in guest history profiles
Handle cash drawer properly as outlined in the MODOH Controller’s Policy
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
Print and drop cash out, adjustment slips, paid out voucher, and bank count reports
Communicate clearly with the Night Duty Manager and Accounting Department
Establish a good working knowledge of the Hotel outlets and products
As Guest Services Agent, we expect from you:
Friendly, enthusiastic, passionate, Sociable
Engaging, Genuine, Organised
Minimum of 1 year of Front Office experience
Minimum 2 years of experience working in a 5-star hotel environment
Previous experience working in the Middle East Region is an advantage
Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
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