Mandarin Oriental Lutetia, Paris is looking for a Guest Service Center Agent to join our Guest Service Center.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

An icon of Parisian elegance since 1910, Mandarin Oriental Lutetia, Paris embodies the spirit of the Left Bank—where history meets modern luxury. Nestled in Saint-Germain-des-Prés, this Palace offers refined gastronomy, a holistic spa, and 184 rooms including stunning suites and signature apartments. From the vibrant Brasserie to the intimate Joséphine Bar, every space invites unforgettable moments. More than a stay, it’s a celebration of French savoir-faire and the unique soul of the Left Bank.

About the job

Based at Mandarin Oriental Lutetia, Paris within the Front Office Department, the Front Desk Agent is in charge of welcoming guest in hotel.

As Guest Service Center Agent, you will be responsible for the following duties:

• Handle internal and external phone calls, and respond to email inquiries.

• Manage guest requests via software or phone; redirect to relevant departments if necessary.

• Take restaurant reservations and process prepayments; sell and manage special event payments (e.g. New Year’s Dinner, Easter Eggs, Christmas Yule Log).

• Provide general information about the hotel and assist guests at the business center, including billing for admin services.

• Update guest profiles and team information materials regularly.

• Uphold the Mandarin Oriental Group values and maintain Forbes and LQA service standards.

• Act as an ambassador for Saint-Germain-des-Prés and the Rive Gauche, promoting their spirit throughout the hotel.

As Guest Service Center Agent, we expect from you:

• Your interpersonal skills, active listening, and enthusiasm are true assets for this role.
• Fluency in English and French is required, along with a third language.
• A previous significant experience as a front desk agent is preferred.