Report directly to the Guest Service Centre Manager.
To ensure customer satisfaction from arrival to departure in accordance with Mandarin Oriental Hotel Group standards and procedures manual and the Legendary Quality Experience.
Answer hotel’s main telephone number and connect guests and colleagues to the correct telephone extension.
Pass on requests in a timely and accurate manner to appropriate colleagues.
To ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of colleagues.
To ensure that all health and safety company standards are maintained and carried out at all times. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
Anticipate and recognize individual guest needs.
Take restaurant reservations during the restaurant’s non-operating hours.
Must be able to remain calm and communicate clearly with Guests, Management and colleagues in the event of an emergency.
Operate the Guest Service Centre as the main command centre in the event of an emergency.
To handle all guest complaints and comments relating to the department tactfully.
We seek for an enthusiastic and proactive Guest Relations Agent to ensure exceptional guests' stay in the Hotel. If you are a service-oriented professional with passion for luxury hospitality and ready to contribute to the success of the Hotel, we...
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