• Supports the Guest Relations Manager • Supervises and leads the Guest Services Agents • Attends briefings/ meetings (Management Meeting, Operations Briefing) and updates management on Guest Relations activities • Promotes importance of Guest Relations amongst other guest contact departments i.e. Housekeeping and Food & Beverage etc. • Continuously monitors the hotel’s VIP initiatives and creates innovative and personalized amenity programmes • Monitors the progress and performance of all aspects of the Guest Relations programmes • Analyses the guest data and establishes strategies to enhance guest retention ratios • Trains all front-line colleagues on Guest Relations principles • Ensures guest feel welcome • Escorts arriving guests, VIP’S and celebrity guests • Maintains high guest repeat and retention rate • Ensures instructions from Management/ MOHG are communicated and acted upon • Is the champion of guest name recognition • Is the champion of guest preferences collection • Is the champion of ‘MOWOW’ initiatives • Accountable for results from Guest Database Audit, Guest Satisfaction and LQE standards in areas relating to Guest Recognition • Handles guest complaints diligently and professionally • Ensure all rooms assigned for arrivals are ready prior to guest’s check in • Ensure GM/ HM/ DH welcome card is set up for arrival guests
The Front Desk Supervisor is responsible for supervising the operations at the reception to ensure that the highest and exceptional services are given to all guests.
We are currently seeking a dedicated and detail-oriented General Cashier to join our pre-opening team. If you have the skills and experience to excel in this role, we invite you to apply.
Strong swimmer? Vigilant & safety-focused? Join our team as a Lifeguard! Ensure a safe & fun environment for our guests. Lifeguarding certification & CPR/First Aid a must. Make a splash in your career! If you are the ideal candidate for this rol...
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