Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The Guest Experience Assistant Manager is a passionate, service-driven leader with exemplary problem resolution skills. The role directly oversees the operations of the Guest Relations Desk, while ensuring the successful execution of a purposeful driven service culture.

Duties & Responsibilities:

• Maintains a smooth relationship between Management and guests.
• Resolves any problems arising from guests’ complaints and attends to their requests, ensuring results for both the guests’ satisfaction and the protection of the resort’s interest.
• Assists the Guest Experience Manager to supervise the section and stand in during the absence of  the Guest Experience Manager
• Oversees and maintains a smooth relationship between Management and guests during the night shift. Resolving any problems arising from guests’ complaints and attending to their requests, ensuring results to both the satisfaction of the guests and protection of the resort’s interest.
• Performing the role in Guest Services and knowledgeable in reception / Cashiering / Tour/Concierge / Operator.
• Manage, control, and coordinate the operations of the Guest Experience team to assure maximum guest experience satisfaction.

Qualifications / Experience:

• Similar experience, at least 2-3 years, in a luxury hotel/resort
• A degree in management in the hospitality industry
• Fluency in English
• Strong overall computer literacy, not limited to MS Office
• Prior experience in a new opening luxury hotel environment will be an asset

Benefits:

We offer exciting benefits including and not limited to :

• Accommodation provided.
• Medical Private Insurance for all Colleagues.
• Free meals at Colleagues' Dining.
• Laundry of uniforms.
• Colleague recognition and reward program.
• Learning & Development Program.
• Colleague Social events and Wellness programs.
• Workplace Support line that covers all pillars of wellness for colleagues.
• Various discounts provided within the Resort and in the nearby area.
• Task force Opportunities across the Group of Mandarin Oriental.