Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.  

Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.  
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. 

GROUPS & EVENTS EXECUTIVE

Mandarin Oriental, Lago di Como’s Groups & Events Executive is in charge of supporting the Groups & Events Manager in handling both groups and events’ inquiries and their execution. 

Duties and responsibilities: 

• Handle groups and events from initial enquiry to final execution in accordance with financial and time restraints (including proposal, negotiation, contracting, operations, invoicing, follow-up). 

• Handle, coordinate and oversee all group and event operations and makes sure that groups & events within the hotel meet hotel quality standards. 

• Coordinate resort departments to provide a first-class experience for organizers, hosts and event attendees. 

• Demonstrate proactivity to bring back former clients and acquire new ones. 

• Handle relationships with travel agencies, tour operators, event and wedding planners, corporate accounts 

• Participate in local events and sales calls, including property site inspections and familiarization trips. 

• Keep group and event system and reports accurate and updated. 

Requirements: 

• Be fluent in English and Italian. Other languages are a plus. 

• Be open-minded with good time-management, organization and communication skills, diligence and commitment.   

• Be able to keep a positive attitude in an extremely fast-paced and demanding work environment. 

• Be able to coordinate departments with multiple tasks.   

• Be a team player. 

• Have a problem-solving attitude.  

• Have at least a previous experience in the luxury segment and be familiar with the hotel environment. 

• Be available to flexible hours. 

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. 

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.