Mandarin Oriental, Prague is housed within a former 14th century monastery, and it is both a five-star luxury hotel and a wonderfully preserved piece of history. Blending contemporary design with period features, we offer a truly unique hotel experience.

The main focus of your job will be:

• Supervise daily Front Office operations, ensuring seamless guest experiences from check-in to check-out.
• Assist in managing guest services, including concierge and reception areas.
• Lead and mentor the Front Office team, providing training, feedback and support to ensure high performance.
• Handle guest concerns or complaints promptly, ensuring satisfaction and recovery when necessary.
• Ensure all standard operating procedures (SOPs) are followed and continuously improved.
• Coordinate with other departments such as Housekeeping and Reservations to enhance guest experience.
• Manage room assignments, oversee guest requests and ensure special requirements are met.
• Support the Front Office Manager in driving guest satisfaction metrics and service excellence initiatives

What we expect from you:

• Minimum of 2-3 years of experience in a supervisory or leadership role in Front Office operations, preferably in a luxury or five-star hotel setting.
• Very good knowledge of English at a communicative level, other language skills are an advantage
• Strong understanding of guest service principles and experience in guest relations.
• Exceptional communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong problem-solving skills and attention to detail.
• Ability to lead and motivate a diverse team in a fast-paced environment.
• Multilingual abilities are an advantage.

How we will reward you:

We believe that happy and motivated employees are the cornerstone of any successful company. Our benefits package encourages our coworkers' overall professional and personal growth in addition to recognizing their hard work. Here are a few that will definitely bring you joy:

• MyDays - five extra days off per year (after completing your first year with us)
• Free lunch and dinner in the hotel canteen
• Candidate referral bonus 25,000 CZK
• MoComp - free stay for 3 - 5 nights at any hotel in the Mandarin Oriental network
• Transport allowance (50% of the price of the annual Prague Ticket)
• MultiSport card allowance
• Learning and development - the opportunity to use our training activities and development plan to build your career at Mandarin Oriental
• International transfer opportunities within the Mandarin Oriental Group
• Pleasant working environment in the heart of Prague in Mala Strana and many more...

ELIGIBILITY TO WORK IN CZECH REPUBLIC

Please note, all candidates applying for this role must have obtained the work permit in Czech Republic or European Union. Documented evidence of eligibility will be required from candidates as part of the recruitment process.