We are looking for a Front Office Night Supervisor to join our iconic Mandarin Oriental Palace, Lucerne!
The legendary Hotel Palace Luzern first opened in 1906 and is in the city on the shores of Lake Lucerne. After a complete renovation, the Mandarin Oriental Palace, Luzern reopened its doors in September 2022. It comprises 136 rooms and suites offering excellent views over the lake and mountains. Three restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room roundup our offer for our Guests.
As a Front Office Night Supervisor you will be responsible for the following tasks:
Being able, and regularly performing, duties of all functions within the Front Office as per the demands of the operations, in particular the daily night run
Creates MOWow Moments that surprise and inspire our guests
Handle all guest complaints and comments tactfully
Being able, and regularly performing, duties of all functions within the Front Office such as check-in, check-out, credit card handling, complaint handling, corresponding with our guests, guest relation tasks
To assist with Group and VIP Group preparation
Develops and fosters Trainees and Interns at the Front Office
Being an ambassador of the hotel, both being actively engaging with guests and with colleagues
Ensure safety of all guests and colleagues during the night
Be present at the Front Office during the night shift and support the Team operationally
Being an ambassador of the hotel by both being actively engaging with guests and with colleagues
Act as leader of the Emergency Response Team and thus be fully trained on first aid and general emergency scenarios.
As a Front Office Night Supervisor we are looking for:
• Completed vocational training in the hotel industry and experience in the front office area of the upscale hotel industry
• Sense of responsibility, teamwork, organizational skills and good time management
• Good IT and PMS skills
• Very good communication skills
• Resilience and flexibility - your position includes weekend and holiday shifts
• Excellent manners, open-minded, well-groomed appearance and a positive charisma.
• Very good knowledge English, German knowledge is preferred other foreign languages are an advantage
We offer to our Front Office Night Supervisor world class benefits, including but not limited to:
Discounts on hotel stays and F&B throughout the entire Group
Family & Friends rate at the Mandarin Oriental Palace, Lucerne
