Summary The Front Office Manager will provide supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality standards established by the hotel. To be fully conversant with the hotel operations as a whole.
We are looking for individuals who have an exceptional knowledge of the Front Office operation and are able to demonstrate a strong work ethic and people-management skills.
The Role of the Front Office Manager
Responsible for the management of front office personnel such as staff training and shift scheduling
Ensure effective implementation of the IMS policy and procedures
Ensure continuous training and awareness of the IMS system
Ensure OTPs are monitored and acted upon
Identify areas of improvement through CPAR or suggestions
Ensure operational compliance to legal regulations and other requirements
Maximize room revenue and occupancy by effectively maximizing yield and excel in room up-selling and all other revenue centres
Clarify duties and responsibilities of Front Office personnel and ensure that work flow is in a logical and effective manner
Ensure that LQE, MO Pillars, policies and procedures are properly understood and followed through among Front Office colleagues
Prepare annual departmental operating budgets as well as capital expenditure and manpower budgets
Control and analyze departmental costs to ensure performance is within budget on monthly profit and loss review
Perform all aspects of personnel and training functions, including hiring, performance appraisals, counseling, coaching, disciplinary action, monitor performance, etc.
Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff
Handle and response to guest complaints and comments relating to the department tactfully
Preferred Qualifications And Skills
Degree or Diploma in Hospitality Management from leading hotel schools
Minimum 5 years working experience in hospitality or tourism related industry, preferably in Front Office operations of deluxe international properties
CPR/AED and First Aid certified
Excellent communication skills
Strong leadership skills and well versed in the entire Front Office operation
Ability to focus attention on guest needs, remaining calm and courteous at all times
Passionate, committed and meticulous
Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:
Malaysia work authorization is required for this position.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
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