F&B Reservations and Revenue Manager

Mandarin Oriental Jumeira, Dubai is looking for a F&B Reservations and Revenue Manager to join our F&B Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

Based at the Mandarin Oriental Jumeira, Dubai within the F&B Reservations Department in Dubai, the F&B Reservations and Revenue Manager is responsible for overseeing the daily operations of reservations for all food and beverage outlets and developing and implementing strategies to optimize revenue across all food and beverage outlets. The F&B Reservations and Revenue Manager reports to the Director of Food and Beverage.

As F&B Reservations and Revenue Manager, you will be responsible for the following duties:

• Develop and implement strategies to optimize revenue across all food and beverage outlets, including restaurants, bars, and catering services.
• Collaborate with F&B Sales Executive and Events Team
• Monitor and analyze revenue performance, comparing actuals to forecasts and budgets, and take corrective action as necessary to meet or exceed targets.
• Collaborate with the Sales and Marketing team to create promotional campaigns that drive traffic and increase revenue.
• Ensure pricing strategies for menu items and events are aligned with market trends and business objectives.
• Maximize profitability through effective management of menu pricing, special events, and package offerings.
• Oversee the daily operations of reservations for all food and beverage outlets, ensuring accurate and timely booking of tables, events, and special requests.
• Maintain and update the reservation system to ensure accurate availability, guest preferences, and requests.
• Manage VIP guest reservations and special event bookings, ensuring personalized service and satisfaction.
• Coordinate with other departments to ensure smooth guest experiences, particularly during peak times and special events.
• Monitor reservation trends and guest flow to adjust staffing levels and seating arrangements for optimal service.
• Lead, train, and develop the Food and Beverage Reservations team, fostering a high-performance culture focused on guest satisfaction and revenue growth.
• Prepare and analyze weekly, monthly, and quarterly reports on food and beverage revenue, reservations, and market trends to provide actionable insights.
• Conduct regular revenue forecasting and budget reviews
• Present findings to senior management and provide recommendations for improvements or adjustments to business strategies.
• Ensure that all guest interactions with the reservations team are handled professionally, ensuring a positive experience from booking to post-dining feedback.
• Resolve any guest concerns or issues related to reservations, dining experiences, or billing, ensuring quick and effective soluteons.
• Adjust pricing, offerings, and reservations policies as necessary based on market changes.
• Conduct market research to identify trends, competitors, and new opportunities for revenue growth.
• Regularly review competitors' offerings, pricing strategies, and promotional efforts to ensure the business remains competitive.
• Troubleshoot system issues and liaise with the IT department to resolve technical problems.

As F&B Reservations and Revenue Manager, we expect from you: 

• 3-5 years of experience in a managerial role within the Food & Beverage (F&B) industry, specifically in reservations or revenue management.
• Proven experience in revenue management and the ability to optimize reservations, pricing strategies, and capacity management.
• Experience working with F&B systems, reservation platforms, and CRM tools.
• Strong analytical skills with the ability to interpret revenue reports and guest data to make informed decisions.
• Prior experience in a high-end restaurant, hotel F&B operations, or banqueting is highly desirable.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Competitive salary and benefits packages