An ideal candidate must have three to five years of experience in a managerial role within the Food & Beverage industry (specifically in reservations or revenue management). Certifications in Revenue Management, Hospitality, and experience Food & Beverage operations will be an advantage.

Responsibilities:

• Develop and implement strategies to optimize revenue across all food and beverage outlets, including restaurants, bars, and catering services.
• Collaborate with F&B Sales Manager and Events Team
• Monitor and analyze revenue performance, comparing actuals to forecasts and budgets, and take corrective action as necessary to meet or exceed targets.
• Collaborate with the Sales and Marketing team to create promotional campaigns that drive traffic and increase revenue.
• Ensure pricing strategies for menu items and events are aligned with market trends and business objectives.
• Maximize profitability through effective management of menu pricing, special events, and package offerings.
• Oversee the daily operations of reservations for all food and beverage outlets, ensuring accurate and timely booking of tables, events, and special requests.
• Maintain and update the reservation system to ensure accurate availability, guest preferences, and requests.
• Manage VIP guest reservations and special event bookings, ensuring personalized service and satisfaction.
• Coordinate with other departments to ensure smooth guest experiences, particularly during peak times and special events.
• Monitor reservation trends and guest flow to adjust staffing levels and seating arrangements for optimal service.
• Lead, train, and develop the Food and Beverage Reservations team, fostering a high-performance culture focused on guest satisfaction and revenue growth.
• Prepare and analyze weekly, monthly, and quarterly reports on food and beverage revenue, reservations, and market trends to provide actionable insights.
• Conduct regular revenue forecasting and budget reviews
• Present findings to senior management and provide recommendations for improvements or adjustments to business strategies.
• Ensure that all guest interactions with the reservations team are handled professionally, ensuring a positive experience from booking to post-dining feedback.
• Resolve any guest concerns or issues related to reservations, dining experiences, or billing, ensuring quick and effective soluteons.
• Adjust pricing, offerings, and reservations policies as necessary based on market changes.
• Conduct market research to identify trends, competitors, and new opportunities for revenue growth.