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Floor Manager 楼层经理

  • 527127
  • Housekeeping
  • Full time
  • Mandarin Oriental Pudong, Shanghai
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Scope of Position
The Floor Manager manages all aspect of their assigned area. They will manage all guest requests and ensure cleanliness of all guest rooms and public areas.
Requirements

  • University Graduate 
  • Good knowledge in Hotel Management.
  • Experience in Customer service
  • Experience in people management
  • Self confident and in control when under pressure
  • Able to converse with ease with multinational guests
  • Have the desire to serve guest
  • Takes corrective action and follow-up
  • Good level of spoken English and Mandarin

职责范围
楼层经理主要负责应该保持干净整洁的区域。负责管理客房及公共区域的干净整洁。

职位要求

  • 大学毕业
  • 2年高档酒店客房部或主管的管理工作经验
  • 良好的酒店管理知识
  • 拥有宾客服务经验
  • 拥有团队管理经验
  • 在压力情况下，有自信和自控能力
  • 能够轻松地与不同国家的客人交谈
  • 有欲望为客人服务
  • 采取纠正措施和跟进服务
  • 良好的英语口语及普通话水平

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