Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Fitness Instructor is responsible for delivering exceptional fitness and wellness experiences that exceed guest expectations in line with Mandarin Oriental's Legendary Quality Experiences (LQE), MOQA standards, and Spa & Wellness brand standards. The role provides professional fitness instruction, promotes a safe and motivating environment, and supports the overall operation of the Fitness Centre, Swimming Pool, and Spa & Wellness facilities through outstanding guest service and operational excellence.

Key Responsibilities

Guest Experience & Service Excellence

• Deliver professional, personalized, and engaging fitness experiences for guests and members.
• Welcome guests to the Fitness Centre and provide facility orientation as required.
• Conduct fitness consultations and recommend suitable exercise programs based on individual goals and abilities.
• Build positive relationships with guests through proactive engagement and personalized service.
• Ensure guest comfort, safety, and satisfaction at all times.
• Handle guest enquiries professionally and escalate concerns when necessary.
• Uphold LQE, MOQA, and Spa & Wellness service standards throughout the guest journey.
• Maintain professional grooming and presentation in accordance with Mandarin Oriental standards.

Fitness & Pool Operations

• Supervise and monitor the Fitness Centre and Pool areas to ensure a safe and welcoming environment.
• Provide instruction and guidance on the proper use of fitness equipment.
• Conduct personal training sessions, fitness assessments, and wellness activities where required.
• Monitor the condition of fitness equipment and report maintenance concerns promptly.
• Conduct regular inspections of fitness and pool facilities to ensure cleanliness, safety, and operational readiness.
• Ensure compliance with all health, safety, and emergency procedures.
• Support fitness classes, wellness programs, and recreational activities as required.

Sales & Revenue Generation

• Promote fitness memberships, personal training services, wellness programs, and Spa & Wellness offerings.
• Support departmental revenue and utilization goals through guest engagement and service excellence.
• Recommend suitable wellness experiences and services based on guest needs.
• Maintain comprehensive knowledge of Spa & Wellness facilities, services, and hotel offerings.

Teamwork & Professional Development

• Participate actively in departmental meetings, briefings, and training sessions.
• Maintain current knowledge of fitness trends, exercise techniques, and wellness practices.
• Work collaboratively with Spa Therapists, Spa Concierge, and other hotel departments to ensure seamless guest experiences.
• Support a positive, professional, and service-oriented working environment.
• Act as an ambassador of the Mandarin Oriental Spa & Wellness philosophy and wellness culture.

Additional Responsibilities

• Support operations across all Spa & Wellness areas as required, including Fitness Centre, Pool, Reception, Retail, Relaxation Areas, and Wellness Programs.
• Assist with VIP arrivals, wellness events, fitness activities, and special guest requests.
• Perform opening and closing duties as assigned.
• Maintain cleanliness and presentation standards throughout all assigned areas.
• Carry out any additional responsibilities assigned by the Fitness Supervisor or Director of Spa & Wellness.

Qualifications & Experience

• Diploma or Degree in Sports Science, Physical Education, Fitness Management, Exercise Science, Wellness, or a related field preferred.
• Certified Personal Trainer, Fitness Instructor, or equivalent recognized fitness certification.
• Valid First Aid, CPR, and AED certifications.
• Minimum 2 years of experience in a fitness, wellness, recreation, or luxury hospitality environment preferred.
• Strong knowledge of fitness training principles, exercise techniques, and guest safety practices.
• Excellent interpersonal, communication, and motivational skills.
• Professional grooming and presentation aligned with Mandarin Oriental standards.
• Ability to engage guests confidently while delivering exceptional service.
• Positive, team-oriented attitude with strong attention to detail.
• Flexible to work shifts, weekends, and public holidays.
• Additional wellness, yoga, Pilates, or group exercise certifications are an advantage.

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?