• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.

• Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

• Keep work area clean and neat at all times.

• Must follow all Standards and Procedures as taught by legendary trainers, Head Therapist or Reception Manager.

• To ensure that a high standard of service is maintained throughout the Spa.

• Assist in the operations of all spa & fitness department as required:

                  Front Desk

                  Spa Retail Area

                  Relaxation Area

                  Sluice Area

                  Fitness Center

                  Spa Suites

                   Report dysfunctional equipment to Spa Director

• To maintain inventory of supplies for the operations of the spa

• To attend daily line-ups, weekly and monthly spa meetings.

• To maintain a high standard of appearance and personal hygiene as lay down by the Spa Director.

• Must attend all training courses as deemed necessary, and must adhere to training as set down by the Spa Director.

• Must have the ability to courteously interact and answer all spa and hotel related questions with guests.

• Assist in all areas of the spa as and when necessary.

• To be adaptable and accountable for all actions.

• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Director.

• To assist in the smooth flow of the guests journey throughout the day.

• Assist with cleaning of pool area outside of operating hours.

• To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa.

• Courtesy to guests and other members of staff at all times.

• To attend to guests in both the relaxation, waiting areas and fitness centre ensuring that they are comfortable as well as offering refreshments.

• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Manager.

• Will greet each guest with a smile and acknowledge guest even in passing.

• Will proactively offer assistance to all spa guests when necessary.
• Conduct fitness assessments and personal training
• To supervise and instruct the safe use of the equipment in the Fitness area