The Landmark Mandarin Oriental, Hong Kong is looking for a Food & Beverage Sales Manager to join our Banqueting team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Landmark Mandarin Oriental, Hong Kong is one of the world’s great luxury hotels — a masterpiece of contemporary design and a cutting-edge, chic five-star gem in the epicentre of one of the most exciting cities in Asia. Only one of the 13 hotels worldwide with Triple Five-Stars across all three categories for hotel, spa and restaurant in Forbes Travel Guide, the Landmark Mandarin Oriental offers state-of-the-art designer guestrooms and suites, and award-winning, innovative Food & Beverage outlets and Spa facilities for the ultimate in relaxation and fitness. With a reputation for unmatched personal service and integrity, we take pride in providing professional training to enrich your experience and skills, as well as the best opportunities for career advancement to the right candidate. The hotel is highly respected as a global pioneer in eco-friendly sustainability and luxury, values integral to the Mandarin Oriental Group.

About the job

Based at The Landmark Mandarin Oriental, Hong Kong within Banqueting Department in Hong Kong, the Food & Beverage Sales Manager is responsible for coordinating with client thoroughly to ensure that expectation is exceeded for all reservations and events. Be the “single unit coordinator” for the clients and guests. In charge of The Private Room by Amber, F&B events on or off property, F&B Marketing, F&B sales initiative, and CRM. The Food & Beverage Sales Manager reports to the Food & Beverage Manager.

As Food & Beverage Sales Manager, you will be responsible for the following duties:

• Oversee Food & Beverage Events and Function’s sales and organisation.
• Drive revenue generating initiatives for F&B.
• Develop the F&B business by building relationships with new account.
• Prepare sales related reports to analyse the profitability of F&B Division.
• Maintain a well-organised filing system of files.
• Build relationships with guests patronising the F&B, while giving presence at certain peak hours of service.
• Oversee the reservation processes and systems for the F&B outlets.
• Coordinate with Managers regarding the operations of extraordinary arrangements/commitments and to Kitchen and other relevant departments ensure smooth running of all events.
• Perform any special projects as directed by your immediate superior.
• To update all information and revenues in necessary systems to maintain accurate information, including all guest’s information and spending.
• To follow up on any sales leads and revert to the client within 24 hours.
• Meets and greets the organiser of F&B events at the beginning of the event and handle any last minute or special requests that may arise.
• To prepare, check and issue BEOs on a timely basis and to communicate any changes via amendments sent out immediately once there are changes.

As Food & Beverage Sales Manager, we expect from you:

• Degree holder in Business Management, Hospitality Management or relevant discipline.
• 3-5 years relevant experience preferably in luxury hotel.
• Dedication to providing great customer service.
• Self-motivated, willing to learn and able to work under pressure with tight timeline.
• Good communication and negotiation skills with both internal and external guests.
• Excellent written and spoken English, Cantonese and Putonghua.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?