Assist DOFB and ADOFB to supervise all Food & Beverage outlet.
Review service sequence and SOPs of restaurants operation.
Cooperate with and drive forward the implementations of Mandarin Oriental Legendary Service Training in all Food and Beverage outlets through close follow up with outlet Managers.
Assist the DOFB and ADOFB in all administrative duties, including, but not limited to departmental checklists and departmental reports.
Carry out projects and assignments as requested by the DOFB, i.e. special promotion, etc.
Ensure training is carried out for all F&B personnel in order to maintain/upgrade our legendary service standards.
Supervise the day-to-day operation of the Food and Beverage Department.
Assist DOFB in controlling and analyzing on an on-going basis for the following:
Guest satisfaction
Merchandising and marketing on special project
Operating costs
Sanitation, cleanliness and hygiene
Ensure optimum performance in specific areas as assigned in the above areas
Handle, under the guidance of the ADOFB and DOFB, responsibilities such as hiring specific levels of employees, employee orientation, job performance appraisal, coaching to ensure appropriate staffing and productivity.
Ensure job descriptions and brand standards pertaining to the Food and Beverage department are updated annually, or when necessary.
Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations.
Ensure that all designated action points from daily briefings or bi-monthly operational meetings are being followed by the individuals concerned.
Handle customer comments and complaints and take swift corrective action after consultation with the ADOFB and department head concerned.
Conduct daily hotel tours to observe operational standards and difficulties and follow them up with the relevant Managers.
Listen to employee grievances and to take timely remedial action.
Inform the DOFB on a daily basis of all relevant information in operational and personal matters, including information, which does not require his action.
Attend to and contribute to the Food and Beverage meeting.
Assume the responsibilities of the ADOFB or DOFB in his absence.
Perform related duties and special projects as assigned by the ADOFB and DOFB.
Write and proof-read all menus and collateral for restaurants.
Complete detailed checks of the entire Food and Beverage operation during all service periods taking necessary actions to correct any deviation from quality standards.
Foster positive thinking and motivation within all Food and Beverage outlets by giving active assistance and advice on more effective ways of running the outlets.
Ensure that positive working relations with non Food and Beverage departments are fostered giving co-operation at all times.
Ensure disciplinary and grievance procedures are properly adhered to and followed.
Find ways to improve the efficiency of the operations, which will benefit our clients.
Find ways of maximizing and increasing sales and/or yield (in revenue centers).
Find methods of reducing costs without affecting the level of service or product received by the guests.
Propose and initiate when approved, new services and products for our guests.
Perform any other reasonable duties as required by the ADOFB or DOFB from time to time.
We are looking for an experienced Restaurant General Manager to lead a dynamic pre-opening team. if you possess a passion for hospitality, a knack for leadership, and a commitment to excellence, we invite you to join us on this exciting journey!
To contribute to and to support Emirates Palace Mandarin Oriental, Abu Dhabi’s vision of becoming the undisputed leader in the hospitality industry, making our food & beverage offer a key differentiating factor for the Mandarin Oriental Hotel Group.
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