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F&B Restaurant Manager

  • 541012
  • Food & Beverage
  • Full time
  • Mandarin Oriental, Taipei

Duties and Supporting Responsibilities

  • Assist DOFB and ADOFB to supervise all Food & Beverage outlet.
  • Review service sequence and SOPs of restaurants operation.
  • Cooperate with and drive forward the implementations of Mandarin Oriental Legendary Service Training in all Food and Beverage outlets through close follow up with outlet Managers.
  • Assist the DOFB and ADOFB in all administrative duties, including, but not limited to departmental checklists and departmental reports.
  • Carry out projects and assignments as requested by the DOFB, i.e. special promotion, etc.
  • Ensure training is carried out for all F&B personnel in order to maintain/upgrade our legendary service standards.
  • Supervise the day-to-day operation of the Food and Beverage Department. 
  • Assist DOFB in controlling and analyzing on an on-going basis for the following: 
    • Guest satisfaction
    • Merchandising and marketing on special project
    • Operating costs
    • Sanitation, cleanliness and hygiene
  • Ensure optimum performance in specific areas as assigned in the above areas
  • Handle, under the guidance of the ADOFB and DOFB, responsibilities such as hiring specific levels of employees, employee orientation, job performance appraisal, coaching to ensure appropriate staffing and productivity.
  • Ensure job descriptions and brand standards pertaining to the Food and Beverage department are updated annually, or when necessary.
  • Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations.
  • Ensure that all designated action points from daily briefings or bi-monthly operational meetings are being followed by the individuals concerned.
  • Handle customer comments and complaints and take swift corrective action after consultation with the ADOFB and department head concerned.
  • Conduct daily hotel tours to observe operational standards and difficulties and follow them up with the relevant Managers.
  • Listen to employee grievances and to take timely remedial action.
  • Inform the DOFB on a daily basis of all relevant information in operational and personal matters, including information, which does not require his action.
  • Attend to and contribute to the Food and Beverage meeting.
  • Assume the responsibilities of the ADOFB or DOFB in his absence.
  • Perform related duties and special projects as assigned by the ADOFB and DOFB.
  • Write and proof-read all menus and collateral for restaurants.
  • Complete detailed checks of the entire Food and Beverage operation during all service periods taking necessary actions to correct any deviation from quality standards.
  • Foster positive thinking and motivation within all Food and Beverage outlets by giving active assistance and advice on more effective ways of running the outlets.
  • Ensure that positive working relations with non Food and Beverage departments are fostered giving co-operation at all times.
  • Ensure disciplinary and grievance procedures are properly adhered to and followed.
  • Find ways to improve the efficiency of the operations, which will benefit our clients.
  • Find ways of maximizing and increasing sales and/or yield (in revenue centers).
  • Find methods of reducing costs without affecting the level of service or product received by the guests.
  • Propose and initiate when approved, new services and products for our guests.
  • Perform any other reasonable duties as required by the ADOFB or DOFB from time to time.

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