Quality responsibilities:

• Analyse Quality scores
• Organize internal Quality Audits and evaluate performance
• Communicate quality results and scores to all colleagues
• Provide recommendations for action plans to improve quality scores and performance
• Connect with the Director of Quality on a regular basis
• Elaborate monthly quality reports
• Review guest feedbacks from all channels

Operational duties:

• involvement in departmental operation and executing all duties
• Learn through operation of process improvement and communicate to superior