The Sirēya Desaru Coast is looking for an Executive Assistant to General Manager to join our Executive Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Sirēya is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in The Sirēya Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

To assist the General Manager in a wide variety of tasks to enable the General Manager to increase his capacity and effectiveness in the overall leadership responsibilities.

As Executive Assistant to General Manager, you will be responsible for the following duties:

• Become and remain informed of all aspects of the General Manager’s role so as to be able to be pro-active in offering assistance, increase efficiency and remind the General Manager of duties and appointments when necessary.
• Maintains highest confidentiality of all information received or channeled through the General Manager’s office.
• Arranging meetings, travel and accommodation arrangements for the General Manager.
• Compile correspondence and present in an easily digestible format and deliver regular updates to the General Manager while he is traveling on business trips or is away from the island.
• Screen telephone calls, enquiries and requests. If they do not warrant the General Manager’s direct attention, to handle them personally.
• Establish office systems to deal efficiently with paper flow, and the organization and storage of paperwork, documents and computer-based information.
• Preparation and distribution of meeting minutes.
• Follow up on progress and ensure completion of tasks delegated to Department Heads.
• Complete Expenses Claims and collect reimbursement for the General Manager.
• Carry out personal errands for the General Manager and his family.
• Performs any additional duties and/or special projects, as requested by the General Manager.
• Provide information or assistance to guests, visiting executives from Head Office or sister companies, or consultants as and when required.
• Develop good product knowledge and promote the resort and sister resorts, whenever the opportunity arises.
• Contributes to the morale and team spirit of the resort, by maintaining effective relationships with resort colleagues.
• Maintains a high standard of professionalism, diplomacy and personal appearance, where the image or reputation of the resort is represented
• Attends and participates in team events.
• Participates in required training related to the job.
• Ensure correct orientation and training for new employees in the department.
• To effective communicate and maintain a favourable working relationship with colleges at all levels.
• Assure professional attitude towards guest and colleges at all times. 
• To provide an effective structure for communication within the department at all levels. 
• Leads by example, inspires and motivates those around through enthusiasm and inspires and guides others to make their decisions based on the organizations values and overall direction, keeping the Company’s goals in mind.  
• Reports incidents of breakages, equipment repair and maintenance to Department Head.
• To be conscious and responsible regarding energy and water conservation
• Maintains highest levels of personal hygiene at all times.
• To ensure that company and statutory hygiene standards are maintained in all work areas.
• To be fully aware about all health and safety, fire and emergency procedures
• Responsible to report any potential hazardous situations within the work place.
• Maintains a high standard of appearance and grooming at all times, as per Desaru Peace Holdings Club standard.
• Apply and adhere to rules and regulations as per employee handbook, departmental and resort policies and procedures, including those for the emergency situations
• Develop and maintain an understanding of the overall organization’s mission, vision and values.
• At all times to project a favorable image of Desaru Peace Holdings Club and Desaru Peace Holdings Club Resorts to the public.
• Handles any guest’s complaint in a professional manner, as per resort’s Policy & Procedure (service recovery).
• Practices proper telephone etiquette with colleagues and resort’s guests.
• Ensures all activities are carried out honestly, ethically and within the parameters of the Malaysian Law.

As Executive Assistant to General Manager, we expect from you: 

• 2 year experience in a similar capacity
• Experience in providing a range of PA related services including word-processing, and reception and secretarial support, preferably with hotel or tourism background
• Excellent written and oral communication skills with strong interpersonal skills
• Good organizational skills, ability to meet deadlines and handle multiple tasks
• Must be able to keep information strictly confidential
• Practical knowledge of MS Office, Internet, Databases and desktop publishing
• Works well under pressure, takes initiative, is independent and customer focused approach when dealing with people of all levels
• Bachelor’s Degree holder is an advantage
• Should be positive and flexible to different duties.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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