Responsibilities:

• Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor. Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
• Ensure the ideal and most effective utilization of the meeting and conference rooms.
• Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
• Realize up sell possibilities to meet and surpass Group & Event budget goals.
• Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
• Create activities to ensure ongoing maintenance of bookings.
• Generate proper proposals and contracts.
• Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
• Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator).
• Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.
• Introduction of the Event Manager / Group & Event Coordinator to the client.
• Conduct exit interview with important customer after their event – asking for future business.
• Cross-sell to other hotels within the MOHG.
• Conduct regular competition checks.
• Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.
• Further administrative tasks and other possible assigned duties.
• Perform any other duties as assigned to them by management.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.