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Events Coordinator

  • 541797
  • Sales, Marketing & Communications
  • Full time
  • Emirates Palace Mandarin Oriental, Abu Dhabi

Responsibilities:

  • Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates.
  • Constantly gather, understand and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental    procedures to the sales and planning process with the client through the Director of Groups & Events.
  • Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
  • Effectively represent the Hotel in all telephone, written and personal contacts with potential past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
  • Follow all directions and guidelines shared by the Director of Groups & Events precisely by asking questions to better understand any directions and guidelines which may be unclear.
  • Keep all colleagues abreast of all information from the client which may be vital to a timely response.
  • Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realizing the importance of such to ensure anticipated results.
  • Assume responsibility for small groups assigned by the Director of Groups & Events always following all department sales and planning procedures precisely and.
  • Handle all types of events under the supervision of the Director of Groups & Events.

Key competencies and background:

  • Previous experience in a high volume internationally recognized luxury hotel chain and a few years in a similar position is required
  • Degree or Higher National Diploma equivalent in Hospitality Management will be an advantage
  • Mature, but outgoing personality with excellent interpersonal skills
  • Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
  • Excellent communication and organizational skills

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