Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Scope of Position

The Duty Technician is responsible for the daily operation of the engineering department and for ensuring that the department is operated in the safest and most efficient manner. The Duty Technician will assume the responsibilities of the Duty Engineer during his absence.

Responsibilities

1. General:

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• It is part of your role and your responsibility to fully support all learning and development activities.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• To carry out any additional duties requested by management, related to hotel operational activities.

1. Departmental:

• Maintain proper and safe condition of all Plant, Plant Rooms, Equipment and Work areas.
• Comply with all Fire, Life, Health, and Safety Standards.
• To be conversant with the Hotel Emergency Procedures.
• Perform Emergency Response Team duties as required.
• Personal presentation will be clean, neat, and tidy always.
• Be courteous, professional, and service orientated when dealing with Guest, Patrons, and Fellow Staff Members.
• Assist Guests, Patrons, and Fellow Staff Members as and when appropriate.
• Undertake specific duties and projects when assigned.
• Activity support Training Programs.
• To carry out work in accordance with The Hotel Planned Maintenance Program.
• Familiarize himself with the technical details of all Plant and Services relating to the Hotel.
• Work shifts as designated.

• Maintain, repair, check and record equipment relating to: -
• Guest Facilities
• Plant Rooms
• Air Conditioning Equipment
• Refrigeration Equipment
• Fire, Life, Health, and Safety
• Electrical and Mechanical Services
• Plumbing and Heating
• Entertainment Equipment
• Kitchens
• Lighting
• Furniture, Fittings and General Equipment

• Actively support and assist the Duty Engineer