Scope of Position

It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office operations. Be pro-active, creative and results driven. The Duty Manager is responsible for, but not limited to, the overall hotel operations in the absence of an Executive Committee member. In the absence of the Front Office Manager and the Assistant Front Office Manager this position provides direction and leadership to the Front Office team to maximize revenue opportunities and guest satisfaction levels to the standards set by the Group.  Duty Manager works very closely with the Housekeeping Management team as well as the Executive Apartment Management team to ensure successful delivery of Mandarin Oriental’s exceptional service to our guest and successful Rooms operation.

Requirements                        

• Degree in Hotel Management                            
• 3 years hotel management work experience in a hotel of similar deluxe standing                                   
• Experience in dealing with all levels including owners, corporate officers, support staff and all hotel employees
• Excellent overall communication skills
• Able to multi-task
• The ability to work well in a team environment                            
• Must possess a good verbal command of English and Mandarin Language

职责范围

值班经理需全面负责前厅部运营的各个方面。要积极主动，有创造性，有目标。在行政委员会成员不在时，值班经理主要负责全面管理整个酒店的运营。在前厅经理和前厅副经理不在时，给前厅部的员工团队提供方向和领导，以最大的盈利机会和客人满意程度为标准来建立团队。值班经理在工作中与客房部经理同时与行政公寓经理合作为宾客提供文华东方卓越的服务。

职位要求                                      

•   酒店管理学位
•   3年高档酒店管理工作经验            
•   有经验处理各个层面人士，包括业主，管理者，支持员工和所有酒店同事
•   良好的交流技巧
•   有能力处理多项工作和任务
•   可以在团队的环境里努力地工作                                         
•   必须拥有良好的中英文口语能力
•   拥有友善和善于沟通的个性