Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Scope of Position

The Duty Engineer is responsible for the daily operation of the engineering department and for ensuring that the department is operated in the safest and most efficient manner. The Duty Engineer will assume the responsibilities of the ACE/ADOE during his absence.

Responsibilities

1. General:

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations, and other requirements.
• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Muscat Human Resources Strategic Policy.
• It is part of your role and your responsibility to fully support all learning and development activities.
  • On The Job trainers and trainings.
  • Group Training Technique trainers and trainings.
  • Update and maintain a complete Training Matrix for your department.
  • Update and maintain Job Description and Job Specification Matrix for your department
• Ensure the colleagues’ career path and development needs are being prioritised and documented in accordance with the MO Profile online system.
• Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG social media Policy, i.e., to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e., it is strictly forbidden to discriminate based on gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Act as a hotel ambassador always.
• To carry out any additional duties requested by management, related to hotel operational activities.
• Follow the principle of the 5Ps ‘Proper Planning Prevents Poor Performance’ at

all times and for all activities.

1. Departmental:

A list of all the key duties and responsibilities associated with the role. This should be reviewed each time the position is being recruited for, to ensure it is up to date.

• Maintain proper and safe condition of all Plant, Plant Rooms, Equipment and Work areas.
• Comply with all Fire, Life, Health, and Safety Standards.
• To be conversant with the Hotel Emergency Procedures.
• Perform Emergency Response Team duties as required.
• Personal presentations will always be clean, neat, and tidy.
• Be courteous, and professional when dealing with Guest, and fellow Staff   
• Members.
• Assist Guests, Patrons, and Fellow Staff Members as and when appropriate.
• Undertake specific duties and projects when assigned.
• Activity support Training Programs.
• To carry out work in accordance with The Hotel Planned Maintenance Program.
• Familiarize himself with the technical details of all Plant and Services relating to the Hotel.
• Work shifts as designated.
• Maintain, repair, check and record equipment relating to: -

• Guest Facilities
• Public area and heart of the house facilities
• Plant Rooms
• Air Conditioning Equipment
• Refrigeration Equipment
• Fire, Life, Health, and Safety
• Electrical and Mechanical Services
• Plumbing and Heating
• Entertainment Equipment
• Kitchens
• Lighting
• Furniture, Fittings and General Equipment

• Actively supervise and support the Shift Technician.
• Ensure all logbooks and records are kept up to date.
• Assist Engineering personnel with technical advice and ensure standards are maintained.
• Deputize for ADOE/ACE in their absence.
• Actively assist with Energy Conservation and Control.
• Responsible for the entire shift operations ensuring all technical support